Access to navigation items

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Table of Contents

Overview

Overview

Refer to the table below for standard access rights to navigation items on a per User Role basis.

Tabulators Incident Management   Ticket Management Service
Request Management
 		 Problem Management Change Management Service Desk Management Service Level Management
Service Desk > Home  • • - • - • -
Service Desk > Announcements • • • • • • •
Service Desk > Collaboration • • • • • • •
Service Desk > Collaboration > Tasks • • • • • • •
Service Desk > Collaboration > Calendar • • • • • • •
Service Desk > Collaboration > Notes • • • • • • •
Service Desk > Tickets • • - - - • -
Service Desk > Incidents • • • • • • •
Service Desk > Service Requests  • - • - - • -
Service Desk > Problems • • • • • • •
Service Desk > Changes • • • • • • •
Service Desk > Known Errors • • • • • • •
Service Desk > Knowledge Base • • • • • • •
Service Desk > Configurations • • • • • • •
Service Desk > Configurations > Quick Calls • • • - - • -
Service Desk > Configurations >
E-mail Signatures 		• • • • • • •
Service Desk > Configurations >
E-mail Templates 		• • • • • • •
Service Desk > Configurations > Task Templates • • • • • • •
Service Desk > Configurations > Change Templates - • • - • • •
Service Desk > Configurations > Categories • • • • • • •
Service Desk > Configurations > Holidays - - - - - • •
Service Desk > Configurations > Service Time Profiles - - - - - • •
Service Desk > Service Level Management • • • - - • •
Service Desk > Service Level Management > Service Level Agreements • • • - - • •
Service Desk > Service Level Management > Operation Level Agreements • • • - - • •
Service Desk > Service Level Management > Underpinning Contracts • • • - - • •
Service Desk > Reports - - - - - • -
Service Desk > Settings • • • • • • •
Legend: • = Permitted - = Not defined

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