Solved Problems 12.0.x
Table of Contents
Version 12.0.5
Release 12.0.5.3511 (05.03.2025)
Release 12.0.5.3507 (11.02.2025)
Release 12.0.5.3497 (12.12.2024)
Release 12.0.5.3496 (19.11.2024)
Release 12.0.5.3486 (10.10.2024)
Release 12.0.5.3472 (12.09.2024)
Release 12.0.5.3466 (15.08.2024)
Release 12.0.5.3449 (GA; 18.07.2024)
Release 12.0.5.3445 (Technical Release; 09.07.2024)
Version 12.0.4
Release 12.0.4.3232 (04.07.2024)
Release 12.0.4.3226 (06.06.2024)
Release 12.0.4.3222 (08.05.2024)
Release 12.0.4.3183 (Technical Preview; 14.03.2024)
Version 12.0.3
Release 12.0.3.3124 (14.03.2024)
Release 12.0.3.3114 (21.02.2024)
Release 12.0.3.3107 ( 05.02.2024)
Release 12.0.3.3103 ( Technical Release; 26.01.2024)
Version 12.0.2
Release 12.0.2.1236 ( 21.12.2023)
Release 12.0.2.1230 ( 30.11.2023)
Release 12.0.2.1209 ( 06.11.2023)
Release 12.0.2.1202 ( 19.10.2023)
Release 12.0.2.1197 (Technical Release; 02.10.2023)
Release 12.0.2.1193 (Release Candidate; 26.09.2023)
Version 12.0.1
Release 12.0.1.1174 (21.09.2023)
Release 12.0.1.1162 (31.08.2023)
Release 12.0.1.1145 (31.07.2023)
Release 12.0.1.1124 (Technical Preview; 03.07.2023)
Version 12.0.0
Release 12.0.0.1073 (09.06.2023)
Release 12.0.0.1070 (19.05.2023)
Release 12.0.0.1062 (28.04.2023)
Release 12.0.0.1060 (12.04.2023) - Release Candidate (for testing only)
Release 12.0.0.1050 (28.03.2023) - Technical Preview (for testing only)
List of solved problems for Software Asset & Service Management 12.0.x including all updates.
Version 12.0.5
Release 12.0.5.3511 (05.03.2025)
| Problem | Description |
|---|---|
| PRB38485 | Assign Service action - Loading Time for Available Catalogs by Org Unit, Location & Cost Center should be optimized |
| PRB37209 | Copy Announcement action does not copy all localized strings |
Release 12.0.5.3507 (11.02.2025)
| Problem | Description |
|---|---|
| PRB37209 | Copy Announcement action does not copy all localized strings |
| PRB37654 | Display Identical strings in all languages except English language display Solved and Resolved |
| PRB38063 | Malfunction in the solution field of the knowledge base - "Add knowledge base link" function doesn't work |
| PRB38223 | Synchronization of AD group fails and blocks if one or more Account on AD side has been deleted in the meantime. Error Message: There is no such object on the server. |
| PRB38270 | Intune Provisioning import is failing due to loop protection |
| PRB38310 | Clickable Headings in Table of Content doesn't work in Knowledge Base Articles |
Release 12.0.5.3497 (12.12.2024)
| Problem | Description |
|---|---|
| PRB38412 | usp_DW_FactLicenseDemand_Update tries to allocate too much memory and does not run |
Release 12.0.5.3496 (19.11.2024)
| Problem | Description |
|---|---|
| PRB37959 | A problem with attribute of decimal type in Pickups. Data in decimal fields get rounded and lose their decimal part |
| PRB38110 | Unix/Linux Inventory Data Provider identifies Oracle Linux as Redhat Enterprise |
| PRB38172 | CTM: MailSent flags not reset to 0 when new Cancellation or Expiration date is effective in Contract or Contract Item |
| PRB38185 | Hierarchical picker does not work for tier 4 or lower items |
| PRB38224 | Setting ""Do not process deleted objects"" in AAD Data Provider prevents correct synchronization of AAD group memberships |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001 ...) |
Release 12.0.5.3486 (10.10.2024)
| Problem | Description |
|---|---|
| PRB38281 | Worker crashed after workflow application disabled/died couple of times |
| PRB38238 | Assign Service action - Loading Time > 30 sec if Technical Target or Service Form is set on service |
| PRB38319 | Advanced Security Enhancement Initiative |
Release 12.0.5.3472 (12.09.2024)
| Problem | Description |
|---|---|
| PRB38176 | LIS DP error ‘’There was no endpoint listening’’ |
| PRB38189 | Simple Transactions should be retried in case there is a temporary infrastructure blocking/ problem |
| PRB38247 | Full Text Search Actions for searching activities can cause high memory usage in large systems |
| PRB38263 | Switching between applications takes time |
Release 12.0.5.3466 (15.08.2024)
| Problem | Description |
|---|---|
| PRB37806 | Possibility to set ownership manually during creation of Task/Change/Problem is limited |
| PRB38012 | Inventory of VMWare vCenter does not recognise vSphere installations and other license-relevant features of ESXi hosts |
| PRB38100 | 'New Look' Grid issue by Enabling Column Filters |
| PRB38134 | Inability of the Worker engine to reestablish a connection after an unexpected loss of connection |
| PRB38139 | LCM Batch Processing script for removing AD-Group-based LRQs might run into timeouts |
| PRB38173 | All Services in bundle are decline during an automatic approval process, even though bundle has approved |
| n/a | New Look: Header should consider Time Tracking Panel |
| n/a | Improve memory handling on frontend for Microsoft Edge |
| n/a | Ignore misconfigured datasets in Global Search not to break overall scenario |
| n/a | Background for App conflicts with KB Proposer |
| n/a | Improved search performance - if no column is marked as a keyword column - DisplayString would be the only keyword-searchable column |
Release 12.0.5.3449 (GA; 18.07.2024)
| Problem | Description |
|---|---|
| PRB38148 | Attributes in the "Installed Applications" view are displayed incorrectly as "{}" |
| PRB38166 | Cloud customer experiencing Slowness and non-response in production environment |
Release 12.0.5.3445 (Technical Release; 09.07.2024)
| Problem | Description |
|---|---|
| PRB35600 | UUX: Wrong Localisation of "Service Name" in Email Descriptors, e.g. "Automatically remind Deciders of open Approvals" |
| PRB37924 | Search in SSP Catalog bugged after changing Recipient |
| PRB36134 | Different Structures at the same DataSet-View do not work |
| PRB36468 | Operator in Search Service Request does not work |
| PRB36536 | Error importing licenses using standard template |
| PRB36664 | Service request is created via SSP with quick call don't contain SLA |
| PRB36955 | Default Email Skin is not applied automatically |
| PRB37005 | Wrong logic in wizard: "Decide Order Bookings" for required services |
| PRB37049 | Email-Descriptors - Chinese Language ins't applied from Local Fields |
| PRB37053 | Italic Text Format Automatically Becomes Bold |
| PRB37072 | Incomprehensible selection of categories in category search field when creating a new ticket |
| PRB37082 | Silverback Connector Import failed |
| PRB37127 | Workflows using "Empirum Disconnection" Activity fail when running on Monitoring Level "Troubleshooting" |
| PRB37200 | Quick-link filter issue: Do not display the result unless the user clicks on “clear filters.” |
| PRB37247 | Android devices from Android 10 onwards are no longer fully imported from MDM into the asset - Partitial Import Failure |
| PRB37290 | Active Directory sync removes members of AD groups if OU is renamed in AD |
| PRB37510 | Approval process for order sets und bundles |
| PRB37526 | "More suitable SLA" Message may shown in the Advanced Details view for archived Tickets |
| PRB37528 | Automatic close of incidents over a change removes affected Asset and service relation in the incident |
| PRB37610 | Usage Data Processing frequently fails with error: "Sequence contains no elements" |
| PRB37630 | [New Look] 4 level Navigation Menu cut the names |
| PRB37668 | Export Function still consider 2 values (Global System Settings and WM\config.json) |
| PRB37828 | Compliance Reconciliation WF may cause deadlocks, blockings, long runtime for LCM Batch Processing and UI freezing |
| PRB37846 | Windows Inventory might fail while trying to inventory SQL, Exchange and Sharepoint inspite of not being installed |
| PRB37863 | Configuration Wizard > Change service account does not update entry in PDRDwpConfigurationClass |
| PRB37869 | No asset chart displayed for all devices except for computers |
| PRB37881 | Install Package for copied e-mail system descriptors gives error or stops before completion |
| PRB37890 | Query breaks if you delete a user from Audience |
| PRB37900 | Unable to change buttons color |
| PRB37901 | Impossible to format text as italic without bold |
| PRB37905 | Favorites tab switches to navigation tab after each click |
| PRB37909 | Inheritance of the "Do not display" option in categories does not work correctly |
| PRB37912 | Column 'Password' exceeds the MaxLength limit for Service Connection |
| PRB37916 | Shopping cart shows incorrect price in SSP |
| PRB37919 | User language added, since then Matrix42 Services is down |
| PRB37923 | The user resolution in the login multi fragment doesn't work due to the naming pattern which is valid |
| PRB37926 | Adobe Inventory - Extend PID column |
| PRB37928 | Intune Connector spams Worker.Log with TooManyRequests Error Message |
| PRB37933 | The worker runs in a target application domain unloaded error |
| PRB37935 | Inventory Data Providers use unsigned Powershell scripts since 12.0.3 |
| PRB37936 | Possible collation conflict when migrating databases with one collation to another server with different collation |
| PRB37948 | Exception trying to update an extension: "specified path, file name, or both are too long" |
| PRB37952 | GDIE Partial Import - Missing information in import logs of import definitions ("Problems" section) after update to 12.0.3 |
| PRB37953 | Worker Health Monitor resumes workflows waiting for a subworkflow, which is executing invoke Powershell |
| PRB37957 | New Look: BackgroundColor Corners configured for layout containers do not match with rounded shapes style of the UI |
| PRB37960 | Update to 12.0.3 may fails on Script 02-120-0175_post_FixResourceDllTypeInJournalEntries because of an time |
| PRB37971 | Services using the standard "Provisioning - WF Create Change" and "Provisioning WF Template - Assign AD Group" does not work. |
| PRB37972 | Auto Login gets executed after loging out successfully |
| PRB37988 | Parameter IDs Error Message Opening Generic Connector Engine at Engine Activations |
| PRB38004 | Sometimes System.IO.DirectoryNotFoundException "Could not find a part of the path..." occurs on AD import |
| PRB38006 | Workflows freeze and remain in 'suspended' status when it's time to resume delay activity |
| PRB38007 | Contracts cannot be saved after a specific connetion to IIS has been interrupted |
| PRB38016 | FileStorage API returns unauthorized with present CI and Data Query permissions |
| PRB38017 | User may have trouble seeing data lists when Filters have wrongly configured audience |
| PRB38041 | Access to attachments without authentication in Matrix42 cloud environments when owning its link |
| PRB38043 | Search criteria operator (AND/OR) is ignored by "Search Service Request" |
| PRB38046 | Reworking of the password handling in the data provider |
| PRB38048 | Adjustment of Hyper-V data provider Powershell script on error "Exception calling "GetHostByAddress" with "1" argument(s): "The requested name is valid, but no data of the requested type was found". |
| PRB38052 | Switching to Turkish causes the system to crash |
| PRB38058 | MDM AirWatch Connector runs into various workflow instance errors |
| PRB38062 | Airwatch Data Collector WF fails if ChromeOS devices are present |
| PRB38077 | Manual sign in not possible if SAML2 configuration is broken. |
| PRB38084 | Display an error message (deadlock) when customising the owner of a person |
| PRB38085 | Worker hangs because queue cleaning is not possible |
| PRB38087 | Error message while setting permissions for user roles limiting ownership |
| PRB38094 | Highest Parent Workflows may get resumed when the subworkflow is pending for another subworkflow |
| PRB38098 | When opening the service catalog, the Recipient Loading time is too high (20 sec). |
| PRB38103 | Workflows stuck in Queue with a 0 GUID InstanceID |
| PRB38110 | Unix/Linux Inventory Data Provider identifies Oracle Linux as Redhat Enterprise |
| PRB38114 | Workflow Engine inside of the worker crashes (maybe because of the latest Windows .net Framework update) - Workflows stay in status "queued" |
| PRB38124 | Attachments cannot be downloaded and cannot be opened. A login window appears. Issue appears for users who are members of many roles (over 100) |
Version 12.0.4
Release 12.0.4.3232 (04.07.2024)
| Problem | Description |
|---|---|
| PRB38046 | Reworking of the password handling in the data provider |
| PRB38087 | Error message while setting permissions for user roles limiting ownership |
| PRB38094 | Highest Parent Workflows may get resumed when the subworkflow is pending for another subworkflow |
| PRB38114 | Workflow Engine inside of the worker crashes (maybe because of the latest Windows .net Framework update) - Workflows stay in status "queued" |
Release 12.0.4.3226 (06.06.2024)
| Problem | Description |
|---|---|
| PRB37953 | Worker Health Monitor resumes workflows waiting for a subworkflow, which is executing invoke Powershell |
| PRB38004 | Sometimes System.IO.DirectoryNotFoundException "Could not find a part of the path..." occurs on AD import |
| PRB38006 | Workflows freeze and remain in 'suspended' status when it's time to resume delay activity |
Release 12.0.4.3222 (08.05.2024)
| Problem | Description |
|---|---|
| PRB35600 | UUX: Wrong Localisation of "Service Name" in Email Descriptors, e.g. "Automatically remind Deciders of open Approvals" |
| PRB37005 | Wrong logic in wizard "Decide Order Bookings" for required services |
| PRB37127 | Workflows using "Empirum Disconnection" Activity fail when running on Monitoring Level "Troubleshooting" |
| PRB37610 | Usage Data Processing frequently fails with error "Sequence contains no elements" |
| PRB37846 | Windows Inventory might fail while trying to inventory SQL, Exchange and Sharepoint inspite of not being installed |
| PRB37916 | Shopping cart shows incorrect price in SSP |
| PRB37919 | User language added, since then Matrix42 Services is down |
| PRB37936 | Possible collation conflict when migrating databases with one collation to another server with different collation |
| PRB37988 | Parameter IDs Error Message Opening Generic Connector Engine at Engine Activations |
| PRB38007 | Contracts cannot be saved after a specific connetion to IIS has been interrupted |
| PRB38016 | FileStorage API returns unauthorized with present CI and Data Query permissions |
Release 12.0.4.3183 (Technical Preview; 14.03.2024)
| Problem | Description |
|---|---|
| PRB37004 | Confusing error message on network error: "Host 'https://' is not registered in service layer. |
| PRB30140 | UUX: Attribute NewInformationReceived is not set to 0 after sighting the tickets in PRB, CHN and TSK |
| PRB30601 | Workflow Studio: Create Change fails with description set to empty string variable |
| PRB31941 | UUX: Close ticket(inc, srq, prb, ticket) action does not inlude attachments to emails sent |
| PRB32109 | UUX - Pausing comments are missing for INC and PRB which doesnt have User assigned |
| PRB32112 | UUX: Tabs Solution, Description, Jounral im PRB dialog are always shown in english |
| PRB32905 | UUX - Service Desk - Problem - When User close a PRB Related Incidents Dialog is displayed even though without any related INC |
| PRB33149 | UUX - Closing a CHN queries PRB, TSK and other things, even though they are not linked |
| PRB33981 | UUX - Printout of TSK - PRB tickets empty page only |
| PRB34652 | UUX: Close Change Request Wizard will request PRB, TSK and approvals, although they are not linked |
| PRB35427 | Create Problem action - Related Objects in Ticket Preview stay visible after being removed from the PRB |
| PRB35534 | Change to 0% of the Tax Rate, despite the default Tax Rate is set |
| PRB36176 | Schema: Text Type can't deal with String as default value |
| PRB36387 | Timeout while loading history for Global OU (and histories for Locations and CostCenters) |
| PRB36400 | Incorrect consolidation behaviour in Compliance Company Code |
| PRB36406 | Software Product Quick Filters show green status when compliance < 100% but usage rights are unlimited |
| PRB36615 | Contracts - Volume license agreement dialog - Support tab is duplicated |
| PRB36642 | When the recipient is changed in SSP, the search doesn't show the desired result |
| PRB36787 | Can`t select Data Query filter for Add License Requirement Rule if user is in License Manager role only |
| PRB36887 | All Data Providers are set to inactive after installation of HF |
| PRB37024 | Visual Tracking - GetSingleRecordData - Data isn't shown if over 20 outputs are definied |
| PRB37038 | A connector related workflow doesnt start after finding deadlock victim workflow instance |
| PRB37090 | Wrong field info in Engine Activation Scheduler |
| PRB37102 | Cost projection shows incorrect date based on missing time zone conversion |
| PRB37179 | WF Visualization Argument name values not displaying the Recipients Bcc & Cc |
| PRB37278 | Web service operation (api/actions/commit) permission error when closing too many tasks |
| PRB37326 | UUX E-Mail Descriptor - Boolean value sent in wrong language |
| PRB37517 | Count function over "many" does not consider current node from a structure |
| PRB37521 | Missing Parent filter, Filter in navigation after upgrade not working |
| PRB37561 | LCM Batch Processing reports status "completed" while still running |
| PRB37572 | Columns in Grid View occasionally get stuck when user drag and drop them |
| PRB37580 | Export to excel does not contain all columns when all columns, which are not set to "visible" by default are selected |
| PRB37581 | E- Mail Configuration Feature does not set Sender AND From Attribute with the same value |
| PRB37593 | Disabling of Attachment Office Document Preview does not work |
| PRB37603 | Incorrect Payload for "m42Services/api/WidgetDialog/GetNewData" by creating a new Object (for example a ticket) |
| PRB37606 | Newly created objects via object relation grid are not linked if current base object does not exist yet |
| PRB37649 | Bool value is not handled correctly by the visibility in mx-email-link within E-Mail Designer |
| PRB37685 | Remote Usage Tracking might not parse date from DDC |
| PRB37693 | Missing write permission on the Worker folder for Service Account - Worker Installer does not allow to deploy Remote Worker |
| PRB37701 | File Attachments can be manipulated with REST API |
| PRB37704 | E-Mail Descriptor - Line breaks are ignored in E-Mails sent by E-Mail Descriptors |
| PRB37718 | System does not save sent mails in the folder |
| PRB37730 | Тhe user resolution in the login multi fragment doesn't work due to the naming pattern which is valid |
| PRB37747 | usp_LdapConnectorResolveMembership may runs longer to long |
| PRB37752 | Advanced Search -> Large User filter causing system shema crash - No limitation (of Filter) |
| PRB37761 | Completely empty e-mails are created leaving out all ticket information |
| PRB37772 | Incorrect Complaince rule not Triggered for empty value |
| PRB37792 | Silverback data provider - Import of device applications fails |
| PRB37823 | Wrongly set Audience for Parent/Child Search Filter pair causes Application to endlessly load |
| PRB37862 | Editing a system compliance rule removes action |
| PRB37831 | Fix Person preview for Master data |
| PRB37840 | Azure Dataprovider: Data collection fails when filter contains ' character |
| PRB37841 | Issue with character ' when importing a configuration package |
| PRB37846 | Windows Inventory might fail while trying to inventory SQL, Exchange and Sharepoint inspite of not being installed |
| PRB36687 | Global search in SSP is non functional for search context "Tickets" if the role of a user is Everyone |
| PRB36694 | NewInformationReceived value is not changed after receiving e-mail to a closed ticket if sender E-mail is assigned to a person |
| PRB36718 | When changing a user to email address for sending email from ticket, the journal entry displays old user data |
| PRB36983 | Tasks with set Recurrency create incorrect interval |
| PRB37759 | Service Layer error message when bulkwise closing of activities |
| PRB37925 | The Workflow not resumed on closing waited Ticket cause of deadlock & inconsistency |
Version 12.0.3
Release 12.0.3.3124 (14.03.2024)
| Problem | Description |
|---|---|
| PRB37846 | Windows Inventory might fail while trying to inventory SQL, Exchange and Sharepoint inspite of not being installed |
| PRB37660 | Wrong time tracking calculation on manual time tracking with split service time profile |
| PRB37561 | LCM Batch Processing reports status "completed" while still running |
| PRB36887 | All Data Providers are set to inactive after installation of HF |
| PRB37718 | System does not save sent mails in the folder |
| PRB37322 | Technical target filter on service order is not applied if quickly click on the magnifying glass to choose a target |
Release 12.0.3.3114 (21.02.2024)
| Problem | Description |
|---|---|
| PRB36945 | Preselected service in a bundle with excluded service |
| PRB37517 | Count function over ""many"" does not consider current node from a structure |
| PRB37685 | Remote Usage Tracking might not parse date from DDC |
| PRB37760 | AD Data Provider - AD group Members (from subdomains) are not more imported after Update to 12.0.2.1236 or 11.0.2.3581 |
| PRB37761 | Completely empty e-mails are created leaving out all ticket information |
| PRB37823 | Wrongly set Audience for Parent/Child Search Filter pair causes Application to endlessly load |
| PRB37831 | Fix Person preview for Master data |
Release 12.0.3.3107 ( 05.02.2024)
| Problem | Description |
|---|---|
| PRB37809 | Empty groups are not collected to membership.XML if SPSGenericConnectorConfigurationClassLDAP.OptimizeImport = 1 |
| PRB37567 | Advanced search for "technical target" in the Self-Service Portal in "my services" shows error message |
| PRB37294 | GDI truncates milliseconds on date import |
| PRB37467 | EQM Mail Robot Configuration - Category is not taken from the EQM Profile |
| PRB37644 | Mail Robot applies wrong category if it creates a service request with a queue (eqm) |
Release 12.0.3.3103 ( Technical Release; 26.01.2024)
| Problem | Description |
|---|---|
| PRB37552 | Linux OS version is not imported correctly from empirum connector |
| PRB37325 | Wrongly assigned Azure AD accounts to on prem AD groups if on prem AD accounts are synced to Azure AD |
| PRB35980 | Search Filters does not apply to the current user |
| PRB36122 | Obsolete DataQuery.GetRelationItemsCount Webservice and wrong Audience |
| PRB36126 | Setting properties to Hidden is ignored after installing configuration package in another system |
| PRB36330 | "Handle End-of-Maintenance" wizard suggests Software Product with user's ownership while ignoring the correct Company Code |
| PRB36334 | UUX - It is not possible to send e-mails with special characters in the e-mail address |
| PRB36609 | Maintenance Mode "-AdminOnly" doesn`t work via PowerShell |
| PRB36808 | Insert hyperlink to the Self Service Portal into incident-related emails doesn't work with Inform Users when a Ticket is in Progress |
| PRB36834 | SCCM Data Provider imports incorrect network adapters |
| PRB36875 | Workflow Designer - PowerShellActivity - Script Editor change Bool Value Definition allways to UPPER CASE |
| PRB36883 | Customize AD Connector extension |
| PRB36923 | CC in context currency field/ property is not watchable |
| PRB36925 | Source Data in Problems at Import Log Preview contains duplicate data |
| PRB36971 | Error processing Dataset View in Edit mode for Contracts, Applications, Bookings |
| PRB37027 | Own created quick link to navigation item leads to "404 - page not found" |
| PRB37055 | OAuth 2.0 still active though usage of SMTP Authentication checkbox is unclicked |
| PRB37065 | After we changed the SMTP settings to modern authentication, we get the SMTP error Concurrent connection limit exceeded |
| PRB37088 | Wrong error message recommending using AppFabric's tool 'FixWorkflowRehydrationConsole.exe' to recover frozen Worker instances |
| PRB37111 | Changing Dialog view from within an application results in an error |
| PRB37113 | PublicAPI - Fragments.GetRelation - Right Side of Definition does not work for NxM Relation |
| PRB37145 | Unable to save SQL Query with the word "Update" in a SQL data source |
| PRB37157 | Pickup Data Definition: indistinguishable display name within configuration project while adding data |
| PRB37178 | When executing the Active Directory Data Provider in the action "Monitor import", the finished date is already displayed at startup. |
| PRB37187 | String inline editing field not adjusting according to custom expanded column width in multi fragment grid |
| PRB37188 | Configuration Wizard does not update DatabaseFileStorage-connectionString in PDRDwpConfigurationClass when Changing Database |
| PRB37221 | "Account locked" : After specified amount of failed login attempts while not using automatic unlock option, AD account cannot be unlocked manually for UUX |
| PRB37239 | Deleted AAD Accounts remain active in the UUX if “Skip Import Deleted Objects” option is set to true. |
| PRB37241 | UUX -> Administration - > Global System Settings -> Edit Dialog - DataBase Informations incorrect (show parts of the azure managed instance sql connection string) |
| PRB37309 | ESM - "api/STS/login" and "api/STS/logout" not flagged as public |
| PRB37317 | UUX -> Self Service Portal -> Home -> Management Area -> Order Overview need to be optimized /m42Services/api/orders/ runs under special circumstances in error 500 |
| PRB37378 | After a crash of the worker service, workflow instances may hang up |
| PRB37390 | Grid Control does not load column if name contains special characters e.g. brackets () |
| PRB37396 | Data Provider files in Message Queue folders are not cleaned up after processing fails |
| PRB37417 | Execute Import Definition Wizard may cause malfunction which blocks other import definition executions |
| PRB37420 | Installation fails when using Configuration Package with exported PDRDataQueryClassFilter |
| PRB37457 | OU import runs into an error (no valid parent object!) |
| PRB37479 | Compliance Reconciliation WF may fail on downloading sqllite file due to expired file name cache |
| PRB37496 | Airwatch Data Provider uses deprecated API call for Software Inventory |
| PRB37507 | "Import Monitor" action always shows the result of the first configuration of Data Providers |
| PRB37525 | Rich Text Box Control does not support right click menu in 12.0.1 |
| PRB37574 | Azure AD data provider overwrites some attributes in person object but primary account is set to on prem AD account |
| PRB37577 | Attribute "mail" is filled on data collection of AAD data provider even on empty attribute "mail" in Azure |
| PRB37584 | Compliance Reconciliation might fail during database synchronisation |
| PRB36273 | Right click Action of Visual Tracking at Grid does not work |
| PRB37620 | System update for Service Store only fixes core worker, not additional workers |
| PRB37628 | [New Look] Saving the dialog switches the Dialog Tabulator to first one |
| PRB37629 | [New Look] It is hard to find Non Context actions, in case of multiple available |
| PRB37631 | [New Look] the burger menu uses the wrong color for icons |
| PRB37632 | [New Look] Dialog tabs disappear when scrolling |
| PRB37633 | [New Look] Colors in the Themes for New Look makes Corporate Identity hard to follow |
| PRB37634 | [New Look] Navigation based on Structures is loaded only on Reload |
| PRB37635 | [New Look] Filter-panel does not support many filters |
| PRB37638 | New Look: No Search in Navigation |
| PRB37639 | Workflows stuck (frozen) with bookmark status = 1 (closing) and WFInstance state = 1 (executing) |
| PRB37640 | AD data provider fails on "partial" import: Cannot get LDAP Entries importing a single label domain |
| PRB37645 | Metering Cloud Customers broken? |
| PRB37646 | Parent Workflow get stuck with blocking bookmarks in spite of completed Sub Workflows |
| PRB37656 | SAML2: claim source attribut value in matrix42.services.log |
| PRB37665 | [New Look] Display of Structures in the New Look does not support many levels and is not usable |
| PRB37666 | UI auto-switching from new look to default look |
| PRB37674 | Action "Synchronize Server" creates WebServices duplicates with audience restricted to adminstrators |
| PRB37675 | After upgrade the 12.0.2.1202 the customers cannot access Matrix42 UUX |
| PRB37691 | Journal entries do not load after upgrade to 12.0.2.1202 due to wrong fileId reference. |
| PRB37595 | Empirum Inventory Data Provider updates Computers, regardless of LastScanDate |
| PRB37685 | Remote Usage Tracking might not parse date from DDC |
| PRB37722 | SQLLite file processing may runs into an error |
| PRB37747 | usp_LdapConnectorResolveMembership may runs longer to long |
| PRB37748 | After update to 11.0.2.3576 or 12.0.2.1236 Import definition AD: Import Persons [Update Only] may runs into a timeout |
| PRB37764 | Parametrized Filter Expression not correct implemented for mail descriptors |
| PRB37688 | Silverback Connector SQLException - Timeout Error |
| PRB36400 | Incorrect consolidation behaviour in Compliance Company Code |
| PRB37756 | Workflow Health Executor: Parent workflows, which are waiting for a subworkflow, which is paused by delay activity, getting resumed |
| PRB37748 | After update to 11.0.2.3576 or 12.0.2.1236 Import definition AD: Import Persons [Update Only] may runs into a timeout |
| PRB37644 | Mail Robot applies wrong category if it creates a service request with a queue (eqm) |
| PRB37693 | Missing write permission on the Worker folder for Service Account - Worker Installer does not allow to deploy Remote Worker |
| PRB30601 | Workflow Studio: Create Change fails with description set to empty string variable |
| PRB37655 | Compliance Rules unreliable - Email don’t send to the users stored in the license |
| PRB37621 | File storage provider rules are only used for UI interface - the configured rules are not used for background logics |
Version 12.0.2
Release 12.0.2.1236 ( 21.12.2023)
| Problem | Description |
|---|---|
| PRB37722 | SQLLite file processing may runs into an error |
| PRB37726 | Directory Domain Services Error" |
| PRB37685 | Remote Usage Tracking might not parse date from DDC |
Release 12.0.2.1230 ( 30.11.2023)
| Problem | Description |
|---|---|
| PRB37027 | Own created quick link to navigation item leads to "404 - page not found" |
| PRB37073 | Sometimes Workflows cannot be gotten in unknown causes |
| PRB37239 | Deleted AAD Accounts remain active in the UUX if “Skip Import Deleted Objects” option is set to true. |
| PRB37241 | UUX -> Administration - > Global System Settings -> Edit Dialog - DataBase Informations incorrect (show parts of the azure managed instance sql connection string) |
| PRB37317 | UUX -> Self Service Portal -> Home -> Management Area -> Order Overview need to be optimized /m42Services/api/orders/ runs under special circumstances in error 500 |
| PRB37457 | OU import runs into an error (no valid parent object!) |
| PRB37479 | Compliance Reconciliation WF may fail on downloading sqllite file due to expired file name cache |
| PRB37552 | Linux OS version is not imported correctly from empirum connector |
| PRB37574 | Azure AD data provider overwrites some attributes in person object but primary account is set to on prem AD account |
| PRB37584 | Compliance Reconciliation might fail during database synchronisation |
| PRB37599 | E-mail Robot skipped checking mailboxes because another request is still running |
| PRB37613 | "Provisioning - Create WF Change Workflow" - "Change Management WF - Assing AD Group"- Timing Problem for Relation Set Tasks |
| PRB37626 | Worker auto update function may cause malfunction of data collector workflows |
| PRB37646 | Parent Workflow get stuck with blocking bookmarks in spite of completed Sub Workflows |
| PRB37661 | Workflowsinstance may not be started correctly and left in a state with instanceID 00000000-0000-0000-0000-000000000000 |
| PRB37667 | Some service Icons are not loaded in Self Service Portal |
| PRB37674 | Action "Synchronize Server" creates WebServices duplicates with audience restricted to adminstrators |
| PRB37691 | Journal entries do not load after upgrade to 12.0.2.1202 due to wrong fileId reference. |
| PRB37700 | Addition of Primary Filter in Data Query "Portal Incidents" |
Release 12.0.2.1209 ( 06.11.2023)
| Problem | Description |
|---|---|
| PRB37177 | Custom reports and some default reports are running into timeout and are not displayed |
| PRB37507 | "Import Monitor" action always shows the result of the first configuration of Data Providers |
| PRB37525 | Rich Text Box Control does not support right click menu in 12.0.1 |
| PRB37639 | Workflows stuck (frozen) with bookmark status = 1 (closing) and WFInstance state = 1 (executing) |
| PRB37675 | After upgrade the 12.0.2.1202 the customers cannot access Matrix42 UUX |
Release 12.0.2.1202 ( 19.10.2023)
| Problem | Description |
|---|---|
| PRB37111 | Changing Dialog view from within an application results in an error |
Release 12.0.2.1197 (Technical Release; 02.10.2023)
| Problem | Description |
|---|---|
| PRB37050 | When ticket is paused and edited by another user |
| PRB37065 | After we changed the SMTP settings to modern authentication, we get the SMTP error Concurrent connection limit exceeded |
Release 12.0.2.1193 (Release Candidate; 26.09.2023)
| Problem | Description |
|---|---|
| PRB36290 | Image of Panel status is not shown in KB editor control |
| PRB36396 | Knowledge Base (KB) search control shows all versions of articles |
| PRB36477 | Software Products with discontinued LIS templates are flagged with "Updated Template" |
| PRB36513 | Shortcut "Alt+F" interferes with Chrome menu |
| PRB36628 | Missing icons in editor toolbar when enter solution in knowledge base (KB) article |
| PRB36706 | No permissions as non Admin user accessing the "Support -> Knowledge Base" tab in the Self Service Portal |
| PRB36812 | Workflow "ITSM - Assign Queue Sub-workflow" activities could not be loaded |
| PRB36834 | SCCM Data Provider imports incorrect network adapters |
| PRB36897 | Collection ID filter in SCCM Data Provider configuration is ignored |
| PRB36900 | Mail Descriptor - Extra Property based on Enum/ Pickup is not localised |
| PRB37017 | With group filter (“TicketID”) accessing all incident records block the display results |
| PRB37066 | OS info missing in UEM console for several languages |
| PRB37129 | The user "Photo" attribute modified and the image disappeared after calling the service catalog |
| PRB37186 | Opened view options of multi fragment grid overlay with concurrent expanded actions of preview |
| PRB37191 | When rejecting services (Approval Workflow) the approval-free bundle is booked as "approved |
| PRB37235 | the horizontal scroll bar is disappeared when using the filter button |
| PRB37271 | "User reachable at" field is not saving data when transforming tickets to incidents or service requests |
| PRB37273 | Asset is removed after using action "Transform" in Service Desk |
| PRB37298 | License Management Batch Processing sometimes leads to inconsistent results. |
| PRB37310 | Removing service sets/bundles/groups from a shopping cart is not possible individually. |
| PRB37313 | Can't sign in via AzureAD with Call Tracker |
| PRB37336 | Initial journal entry is empty after being processed by E-Mail Robot if email contains plaintext or plaintext with HTML |
| PRB37340 | SVMActivityClassChange.EntryBy is no longer set to "Catalog Order" by "Provisioning - Create WF Change" WF |
| PRB37347 | MailRobot functionality also loads disabled mailbox configurations and blocks the complete processing if a password cannot be decrypted (The input is not a valid Base-64 string as it contains a non-base 64 character) |
| PRB37370 | Export localization (Export All) exports different languages as shown in grid |
| PRB37395 | Browser crashing on grouping column with vast amount of items in grid view |
| PRB37419 | KB article cannot be created within closing activity in Enterprise Queue Management (EQM) |
| PRB37445 | Inventory Data Providers might stop working during scanning |
| PRB37459 | AAD Data Provider - Filter for "GroupType" not usable/does not work |
| PRB37464 | Service Catalog SSP - Returning single SRV which is part of BND (radio buttons) and SET is not possible |
| PRB37472 | Compliance Reconciliation WF creates License Requirements without ownership of consumer |
| PRB37493 | ESM area - UUX application change and loading Landing Pages take too long - rework service operation for getting actual entity type for Tickets |
| PRB37513 | SSP Service Catalog Shopping Cart - Parent elements with underlying services in the shopping cart cannot be removed if a BND SET or a GRP is added to cart |
| PRB37515 | Follow Up Workflows fail because of PointCollection Error |
| PRB37534 | Wizard "Close Ticket" in version 12.0.1.1145 has no localization in Finish Button Text |
| PRB37536 | Error message on the Self-Service when a simple user open the KB Datasetview |
| PRB37537 | Error message when pausing a ticket after using Send E-mail action |
| PRB37542 | SAML2 function should be extended to include the option of full signing of client requests |
| PRB37568 | Using "resolve" when closing a ticket leads to escalating solution point |
| PRB37556 | Error message when forwarding or closing a ticket/incident/service request while using 'Start Time Tracking wizard automatically' |
Version 12.0.1
Release 12.0.1.1174 (21.09.2023)
| Problem | Description |
|---|---|
| PRB36834 | SCCM Data Provider imports incorrect network adapters |
| PRB36900 | Mail Descriptor - Extra Property based on Enum/ Pickup is not localised |
| PRB37129 | The user "Photo" attribute modified and the image disappeared after calling the service catalog |
| PRB37298 | License Management Batch Processing sometimes leads to inconsistent results. |
| PRB37459 | AAD Data Provider - Filter for "GroupType" not usable/does not work |
| PRB37472 | Compliance Reconciliation WF creates License Requirements without ownership of consumer |
| PRB37493 | ESM area - UUX application change and loading Landing Pages take too long - rework service operation for getting actual entity type for Tickets |
| PRB37537 | Error message when pausing a ticket after using Send E-mail action |
| PRB37568 | Using "resolve" when closing a ticket leads to escalating solution point |
Release 12.0.1.1162 (31.08.2023)
| Problem | Description |
|---|---|
| PRB36628 | Missing icons in editor toolbar when enter solution in knowledge base (KB) article |
| PRB37271 | "User reachable at" field is not saving data when transforming tickets to incidents or service requests |
| PRB37273 | Asset is removed after using action "Transform" in Service Desk |
| PRB37336 | Initial journal entry is empty after being processed by E-Mail Robot if email contains plaintext or plaintext with HTML |
| PRB37364 | On creating Changes and Problems, user's ownership is taken instead of creator's |
| PRB37445 | Inventory Data Providers might stop working during scanning |
| PRB37464 | Service Catalog SSP - Returning single SRV which is part of BND (radio buttons) and SET is not possible |
| PRB37513 | SSP Service Catalog Shopping Cart - Parent elements with underlying services in the shopping cart cannot be removed if a BND, SET or a GRP is added to cart |
| PRB37515 | Follow Up: Workflows fail because of PointCollection Error |
| PRB37531 | GDI fails with Maximum stored procedure, function, trigger, or view nesting level exceeded (limit 32) |
| PRB37542 | SAML2 function should be extended to include the option of full signing of client requests |
| PRB34963 | In Repair Wizard Person selected as Recipient in the Catalog is used as consumer |
Release 12.0.1.1145 (31.07.2023)
| Problem | Description |
|---|---|
| PRB36628 | Missing icons in editor toolbar when enter solution in knowledge base (KB) article |
| PRB37235 | The horizontal scroll bar is disappeared when using the filter button |
| PRB37504 | New UI Look - Bug in Layout Designer > Calculated Fields Editor |
Release 12.0.1.1124 (Technical Preview; 03.07.2023)
| Problem | Description |
|---|---|
| PRB34539 | WT - Wrong translations for types in Tickets By Month List |
| PRB37444 | Matrix42 Application is extremely slow |
| PRB34600 | E-mail addresses with umlauts after @ can not be validated |
| PRB35080 | "Invalid layout item" in e-mail descriptor after attachment control was added. |
| PRB35762 | Field "Unlimited" in Service Level Agreement (SLA) Preview references to the wrong source |
| PRB35820 | Time Tracking stops |
| PRB36019 | Error message(400) when user calls up the order preview with 170 bookings in the SSP. |
| PRB36623 | Knowledgebase: if language is different from EN search is performed in EN + current language localization |
| PRB36739 | Enterprise Queue (EQM) Activities are shown in the History Tab of a ticket |
| PRB36772 | GetData Acitivty can still be used |
| PRB36868 | Inactive/Deleted users can be chosen in ticket closing dialogs |
| PRB36910 | Closing Task, Problem and Change Wizard do not create a Relation to a KB Article |
| PRB37151 | The object relation grid control displays Non linked entries |
| PRB37175 | Directory Domain Services WF not allowing an Azure account and an on Prem AD account to be members of the same AD group at the same time |
| PRB37222 | Worker cannot not be intialised after hotfix installation due to duplicate entry in PDRDwpConfigurationClass |
| PRB37230 | Not localized comment if using action "assign service" on section "handle related ticket" |
| PRB37245 | Application Usage records (local and remote) may falsely show application as "Not installed" |
| PRB37256 | AD Data Provider changes asset status of Computers regardless of Management Type |
| PRB37259 | [Cloud Update] Setup fails on Service Layer Config step during update of distributed server due to wrong connectionStrings content |
| PRB37260 | [Publish Workflows] Need to be optimized |
| PRB37267 | Remote Usage Tracking agent cannot connect to Citrix DDC via HTTPS |
| PRB37269 | Absolute references in Staging DB Views cause Empirum Connector to fail after renaming of Staging DB |
| PRB37281 | Error during parallel incidents creation in the normal UI |
| PRB37286 | api/ApiToken/GenerateAccessTokenFromApiToken is not flagged as public |
| PRB37307 | Occasionally failing workflows with Point Collection Error |
| PRB37312 | Where Condition in ResolveUnknownInventoryApplication() Code needs to be optimised |
| PRB37330 | Inventory of VMWare vCenter keeps duplicating VMs if UUID is not unique |
Version 12.0.0
Release 12.0.0.1073 (09.06.2023)
| Problem | Description |
|---|---|
| PRB37267 | Remote Usage Tracking agent cannot connect to Citrix DDC via HTTPS |
| PRB37312 | Where Condition in ResolveUnknownInventoryApplication() Code needs to be optimised |
| PRB36738 | Price of individual services as a part of service group is not displayed in shopping cart |
| PRB37222 | Worker cannot not be intialised after hotfix installation due to duplicate entry in PDRDwpConfigurationClass |
Release 12.0.0.1070 (19.05.2023)
| Problem | Description |
|---|---|
| PRB37332 | Inactive users can be selected within close wizard |
| PRB36121 | Assign multiple services at once - Target selection Bug |
| PRB37269 | Absolute references in Staging DB Views cause Empirum Connector to fail after renaming of Staging DB |
| PRB37330 | Inventory of VMWare vCenter keeps duplicating VMs if UUID is not unique |
| PRB37245 | Application Usage records (local and remote) may falsely show application as "Not installed" |
Release 12.0.0.1062 (28.04.2023)
| Problem | Description |
|---|---|
| PRB37297 | Send Mail Action - Descriptor Parameter Ticket and ObjectTypeName are not submitted by the web-service if it's a task, change or problem |
| MDO403376 | Partly invisible UI due to issue with license certificate checks |
Release 12.0.0.1060 (12.04.2023) - Release Candidate (for testing only)
| Problem | Description |
|---|---|
| PRB37286 | api/ApiToken/GenerateAccessTokenFromApiToken is not flagged as public |
| PRB36940 | Changement of ticket category being neglected while closing a problem |
Release 12.0.0.1050 (28.03.2023) - Technical Preview (for testing only)
| Problem | Description |
|---|---|
| PRB36420 | Tree View in Asset Management does not show all workplaces |
| PRB37042 | Worker app can crash when closing workflow application if the worker has a very high load. |
| PRB37043 | Login loops and does not work if a high value is set for session-life time (hours) |
| PRB37116 | Wrong displaying "LongDate" Date Format in previews |
| PRB37210 | Wrong english word in attachment upload control |
| PRB37265 | ESM Installation Wizard shows Matrix42 AG instead of GmbH Copyright |
| PRB37056 | Inform responsible roles or users via email checkbox state within Quick Call Template not correctly taken over by e-mail robot |
| PRB37095 | SDDM Import Data Provider ignores Management Type of Assets |
| PRB36830 | LIS Import LicenseManager\Inbox is not empty after a successful import ( The creator of this fault did not specify a Reason ) |
| PRB36622 | Incorrect display of context on layout grids after publishing |
| PRB36880 | When use Image Picker in Multi-Fragment Grid (Form Edit) image is not selectable while uploading |
| PRB36926 | Fullscreen Mode of Source Data in Problems at Import Log Preview hides entries and has no close button |
| PRB35312 | WT- English states are displayed in Notifications panel while user's UI language is German. |
| PRB35692 | Wizard submit button does not work when fragments.delete is used as service operation |
| PRB35797 | UUX Engine Activiation - deleted GDIE and Workflows are still present in the engine activation parameters |
| PRB35836 | Workflow error message - Worker/AppFabric differs and confuces a user |
| PRB36562 | Action context workflow run on Worker Transaction history of changed attribute does not portray user who started action in UUX |
| PRB36855 | Matrix42 Worker Process Crash if in Worfklow PowerShell Activity SQL Connection is not possible / has error |
| PRB36859 | AD Fullimport is not run if LastFullImportRun is far in the past but (LastFullImportRun + FullImportDaysIntervall < Today) is true |
| PRB36981 | Inconsistency of TextType preset and useable length of 16 characters during attribute creation, but in SQL Studio of type |
| PRB36991 | The "HTTPSend" Activity don't store the data from the server nvarchar(max) |
| PRB37007 | Service connection description field accept fixed length characters During attribute creation 'TextType' has fxied length 16. |
| PRB37030 | Getting the Http Response Empty WF not fails when HTTP send activity gets error response |
| PRB37175 | Directory Domain Services WF not allowing an Azure account and an on Prem AD account to be members of the same AD group at the same time |
| PRB37176 | Update to any M42 Version fails if Application is installed on the drive root. |
| PRB37259 | [Cloud Update] Setup fails on Service Layer Config step during update of distributed server due to wrong connectionStrings content |
| PRB37260 | [Publish Workflows] Need to be optimized |
| PRB37034 | Demand Detection cannot be used for the WF "Provisioning - Create WF Change" |
| PRB37218 | Illegal characters in path unprocessed mails by E-Mail Robot when mail subject contains special characters (e.g. vertical bar |) and maximum allowed length of mail is exceeded |
| PRB37242 | UUX -> SelfServicePortal -> Catalog - under special circumstances (Service / Catalog high Count) - objects are loaded slowly |
| PRB34750 | Related incidents/Service Request/ are not closed when close the problem |
| PRB37282 | IMAP configuration problems with Cyrus mailserver |
| PRB37163 | UUX cannot be started because assembly reference error with "Microsoft.Data.Odata" occurs after updating to 11.0.2.3452 |