Solved Problems 12.1.x
Table of Contents
Version 12.1.3
Release 12.1.3.5658 (11.09.2025)
Release 12.1.3.5651 (22.08.2025)
Release 12.1.3.5636 (General Availability, 31.07.2025)
Release 12.1.3.5629 (Technical Release, 22.07.2025)
Version 12.1.2
Release 12.1.2.5340 (10.07.2025)
Release 12.1.2.5336 (03.07.2025)
Release 12.1.2.5331 (19.06.2025)
Release 12.1.2.5325 (13.06.2025)
Release 12.1.2.5313 (02.06.2025)
Release 12.1.2.5310 (29.05.2025)
Release 12.1.2.5284 (15.05.2025)
Release 12.1.2.5251 (GA - 23.04.2025)
Version 12.1.1
Release 12.1.1.4358 (LTSB, 09.10.2025)
Release 12.1.1.4339 (LTSB, 02.09.2025)
Release 12.1.1.4324 (LTSB, 11.08.2025)
Release 12.1.1.4293 (LTSB, 19.06.2025)
Release 12.1.1.4278 (LTSB, 06.05.2025)
Release 12.1.1.4271 (LTSB, 25.04.2025)
Release 12.1.1.4254 (10.04.2025)
Release 12.1.1.4249 (12.03.2025)
Release 12.1.1.4242 (25.02.2025)
Release 12.1.1.4210 (30.01.2025)
Version 12.1.0
Release 12.1.0.4000 (09.01.2025)
Release 12.1.0.3996 (05.12.2024)
Release 12.1.0.3986 (14.11.2024)
Release 12.1.0.3959 (GA; 17.10.2024)
List of solved problems for Software Asset & Service Management 12.1.x including all updates.
Version 12.1.3
Release 12.1.3.5658 (11.09.2025)
| Title | Description |
|---|---|
| PRB38820 | HTML Email Text Color Not Adapting to Theme – Visibility Issues in Dark/Light Mode |
| PRB38963 | Daily Mail Robot Outage Caused by Escalation Manager Working Time Calculation Error |
| PRB38991 | System failure of Matrix42 cloud system |
| N/A | Fix for missing System.Diagnostics.DiagnosticSource assembly binding |
Release 12.1.3.5651 (22.08.2025)
| Title | Description |
|---|---|
| PRB38732 | UUX Emails Fail to Send When Boolean Parameter Is Included in Layout |
| PRB38861 | Compliance Rules - Group By Attribute is reset when editing a DD-based CoRu |
| PRB38901 | License Requirement Rule does not remove LRQ for consumers with non-relevant state |
| PRB38940 | Editing Compliances rules based on datadefinitions is not possible |
| PRB38945 | RecalculateAmountComputersRelevantForLicensing method may needs optimization |
| PRB38951 | Remote Usage Agent runs into error if session is tracked without a StartTime |
| PRB38952 | Remote Usage Agent – missing Parameter ""-MaxRecordCount"" |
| PRB38961 | Compliance Reconciliation WF runs into error when export to sqlite db exceeds default http-client timeout |
| PRB38971 | Missing Value Migration of custom Entries in SPSActivityPickupPriority after 12.1.3 Update |
| 505717 | App Server Data Provider Pool loses its Worker (only on containers and for the envs with more than 1 data provider pool) |
Release 12.1.3.5636 (General Availability, 31.07.2025)
| Title | Description |
|---|---|
| PRB38624 | Internal Server errors on displaying tickets (Index was outside the bounds of the array) |
| PRB38686 | Incorrect update of the "tab name" in the header when changing the navigation objects in the new Look - service desk |
| PRB38909 | Preview loading too long in 12.1.3 at UEM device |
Release 12.1.3.5629 (Technical Release, 22.07.2025)
| Problem | Description |
|---|---|
| PRB33432 | UUX: ""There is more suitable Service Level Agreement. Click ""SET SLA"" button to select it."" appears for closed tickets too which makes no sense |
| PRB34210 | Rebooking does not consider required services |
| PRB34833 | “Merge” action closes the related Incidents inconsistently |
| PRB35897 | Requestor can return an order for someone else in Self Service Portal |
| PRB36055 | EQM - forward this ticket to a queue recipient will not be removed |
| PRB36504 | Ticket.Create Webservice - Wrong Role Assignment for Incident and Service Request |
| PRB36763 | Dialog/ Wizard Validation does not work if two error messages (message control) become inactive at the same time |
| PRB36789 | EQM - Queue Profile - Managed By should contain only one person |
| PRB36999 | Randomly picked asset in Service Desk when creating a new ticket instead of asset with latest logon |
| PRB37057 | Disabling ""Enable History"" checkbox does not result in deleting triggers from localized CI tables |
| PRB37081 | Configuration Packaging: added Schema should be uninstalled, when the first installation fails |
| PRB37194 | Bug in Engine Activation Time Zones |
| PRB37341 | View Count in SVMKBArticleClassStatitics does not update for users in everyone role |
| PRB37410 | E-Mail Robot: newly created ticket gets its solution from the solution of the Quick Call |
| PRB37451 | Search Problems: issue regarding being able to call the service operation upon multiple items |
| PRB37824 | The asset is removing from the incident, when using the web services api/incident/update. |
| PRB37849 | Search Task Action has no disabled property in case no input was set |
| PRB37941 | Auto reply mails are falsely being processed by E-Mail Robot due to omitted header and current detection logic |
| PRB37958 | Default Activity related E-Mail Descriptors contain an e-mail link to Service Desk instead of Enterprise Queue Management (EQM) before manually saving |
| PRB37999 | E-Mail Robot: Automatic e-mail replies (OoO e-mails) are processed incorrectly when using Microsoft Graph connection type |
| PRB38065 | E-mail written to an explicitly typed e-mail address is saved in the specified folder but not visible in the navigation item under Services & Processes -> E-mail |
| PRB38088 | Localisations in email descriptor are deleted when editing system language localisation |
| PRB38101 | SSP - Categories in catalog doesn't switch correctly after placin an order for another recipient as logged in user |
| PRB38119 | “Visible in portal” checkbox not working for “Withdraw” journal entry in SPSJournalEntryPickupType |
| PRB38194 | Service Catalog -> ""Automated AD group (un)assignment failed"" assigned task to enduser/consumer of the booking |
| PRB38197 | Creating tickets and filling out ExtraProperties via Public API Ticket.Create is not possible |
| PRB38239 | Intune extension update fails |
| PRB38328 | Journal entries of archived incidents do not load - Error: Object reference not set to an instance of an object |
| PRB38329 | The demand detection for AD group services is not functioning correctly |
| PRB38354 | CTM automatic renewal by 1 month results in strange and incorrect calculation of expiration date |
| PRB38367 | Ticket attachments change their date to the one on which the ticket was transformed |
| PRB38387 | E-Mail notifications based on date conditions are sent for Purchase Items |
| PRB38441 | Public API: Ticket.Create SLA defined in the request will be ignored for INC and SRQ's |
| PRB38442 | Automatic sync of ownership between person to account may throws error for the portal user |
| PRB38451 | Problems with ticket/fault via the ""Search problem"" function with the linking of a problem |
| PRB38461 | EQM: Owner does not change when forwarding to a queue |
| PRB38468 | Problems importing VMs from VMWare when using Veeam replicas/CDP (continuous data protection) |
| PRB38480 | SLA solution time calculation logic is incorrect in some cases leading to shortened net solution time available before escalating |
| PRB38503 | [New Look] Service without custom image (i.e. using default image) shines bright in dark theme |
| PRB38513 | Worker data collection jobs are sometimes not completed - Error: The application domain in which the thread was running has been unloaded |
| PRB38531 | Worker section missing from workflow instance preview. |
| PRB38550 | AD GROUP ASSIGNMENTS FROM SERVICE ORDERS ARE REMOVED UNINTENTIONALLY |
| PRB38553 | SSP: Rating of a resolved ticket is not possible |
| PRB38571 | Self Service Portal: incidents which are in status on hold cannot be withdrawn (Column 'OlaReactionTimeEscalated' does not belong to table SPSActivityClassBase) |
| PRB38583 | Filter option ""does not contain"" does not work as expected - SQL Wildcard Characters |
| PRB38596 | "Umlauts" (ä,ü,ö,ß, Ä,Ü,Ö) are displayed incorrectly or not at all |
| PRB38599 | Global search in Service Desk doesn't find KB articles if the search word is contained in the KB article itself but not in the title |
| PRB38608 | ""Failed Compliance Alert"" CoRu is triggered before LCM Batch Processing has completed |
| PRB38630 | Customer gets some LCM errors in his HostCommon.log using collateral license requirements |
| PRB38648 | Execution Timeout while generating LIS upload package |
| PRB38649 | Object Picker in ""Ticket Dialog"" shows assets from current user not from initiator |
| PRB38651 | New Look: horizontal Scrollbar disappears when dataquery finished loading on related objects data table |
| PRB38662 | Inventory of Citrix XenServer detects installed host OS and software incorrectly |
| PRB38673 | orders.CreateOrderFromShoppingCart Description of the operartion is not correct |
| PRB38676 | Airwatch Data Provider has a problem with import definition “MDM: import devices |
| PRB38682 | Due to infrastructure problems issues can happen while getting extra data within an email generation |
| PRB38688 | LIS Online Update may result in ""Input String is in incorrect format"" error |
| PRB38693 | Self Service Portal - add ServiceID Property to Service Details Object in Context |
| PRB38696 | Service Catalog -> Technical Target is not queried if the ordered catalog object hierarchy is >2 (e.g. bundle with service with required service that has a technical target) |
| PRB38697 | No LRQ from inventories created while processing with Compliance Reconciliation WF is switched on |
| PRB38700 | New Look Computer Preview: Poor performance under chromium based browsers |
| PRB38703 | Workflow Studio missing binary after WFDesingerStorage deletion. |
| PRB38705 | New Look: Loading of Grid Controls like MultiFragment or Related Objects is much slower in chromium browsers than in Non Chromiums like Firefox |
| PRB38706 | Service with deactivated ""Create multiple booking"" option, receives the error message ""Value cannot be null"" while adding service to cart |
| PRB38708 | Windows Inventory ""Included Computers"" ASQL query can find other Asset types |
| PRB38710 | Missing Function: Custom Database Connectionstrings which where configured in svc\config\connectionstrings.config are not usable anymore |
| PRB38713 | GDIE - Excel Import does not skip table headers |
| PRB38714 | Update - Application Folder Backup fails due to non existing Worker (Core) Log Files |
| PRB38715 | PROCEDURE [dbo].[usp_LdapConnectorAdjustmentNewPersons] slows down customers system extremly |
| PRB38716 | Importing a csv file with a column containing only-numerical strings with leading zeros drops these zeros |
| PRB38722 | System Freeze Caused by Open Transaction and Schema Read Conflict in SPSCommonClassBase |
| PRB38724 | Self Service Portal: Unchecked "create multiple bookings" option in a service - increasing the order amount when adding same service multiple times to cart is not possible |
| PRB38727 | Import ENTRA ID Manager causes ""Bad Request"" error message on data collection |
| PRB38733 | Action ""Assign Service"" doesn't consider required services if ordered for several targets (computers) |
| PRB38736 | Print function for HR quick views not available in the new interface. |
| PRB38739 | Ambiguous match on processing of ""AD: Import Person (update only)"" -> set up Manager if Manager's deleted and active object have the same DN" |
| PRB38762 | CoRu ""License requirement confirmation"" creates many entries in table ""CREventQueueClassBase"" which causes excessive growth of M42Production DB |
| PRB38766 | For every version of a KBA a single entry is shown in SSP Featured Articles and Popular Articles |
| PRB38769 | Ordering services in UI language <> ENGLISH creates duplicates in [SVCServiceBookingClassBase-CI] |
| PRB38771 | EQM Dashboard: Data lists show no entries because of localization |
| PRB38775 | LIS Statistics and Licenses Settings error: The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value |
| PRB38778 | isolated remote usage data that cannot be processed |
| PRB38790 | Rich Text Box Control/ Journal - right click menu does not work anymore in 12.1.2 |
| PRB38797 | Enhance endpoint security of "api/masterdata/changeownsership" |
| PRB38806 | AirWatch Connector fails with error message |
| PRB38811 | Wrong French translation of the English word ""State"" |
| PRB38816 | SCCM Data Provider's ""PostProcessImportedComputers"" job might try to process non-computer objects and fails with errror ""There is no row at position 0"" |
| PRB38837 | Some Application Landing page texts have a missing reference to users name on certain languages |
| PRB38855 | Empirum PowerShell SDK unavailable in containerized environments |
| PRB38866 | Intune integration error with 6 Configuration |
| PRB38871 | Windows Inventory Data Provider uses unsuitable method for detecting user logons |
| PRB38873 | VMWare Data Provider detects wrong Serial Number after update to 12.1.2. |
| PRB38889 | SQLITE Files may not deleted an causing Compliance Reconciliation workflow to fail |
| PRB38906 | Email Descriptor Drag-and-Drop is broken |
Version 12.1.2
Release 12.1.2.5340 (10.07.2025)
| Problem | Description |
|---|---|
| PRB38855 | Empirum PowerShell SDK unavailable in containerized environments |
| PRB38866 | Intune integration error with 6 Configuration |
| PRB38873 | VMWare Data Provider detects wrong Serial Number after update to 12.1.2. |
Release 12.1.2.5336 (03.07.2025)
| Problem | Description |
|---|---|
| PRB38849 | E-Mail Robot no longer moves and marks e-mails, resulting in duplicate tickets |
Release 12.1.2.5331 (19.06.2025)
| Problem | Description |
|---|---|
| 508782 | Gmail (service connection) to E-mail robot: Script fix for containers |
| 509006 | MSP Login: Sign in from Sub OU not working |
| 508946 | Global search in SSP does not search by service tags in New Look |
Release 12.1.2.5325 (13.06.2025)
| Problem | Description |
|---|---|
| PRB38778 | Isolated remote usage data that cannot be processed. |
| PRB38794 | Empirum SDK Workflows with Invoke Powershell fail after update to 12.1.2. |
| PRB38816 | SCCM Data Provider's "PostProcessImportedComputers" job might try to process non-computer objects and fails with error "There is no row at position 0". |
Release 12.1.2.5313 (02.06.2025)
| Problem | Description |
|---|---|
| 505717 | App Server Data Provider Pool loses its Worker (only on containers and for the envs with more than 1 data provider pool) |
Release 12.1.2.5310 (29.05.2025)
| Problem | Description |
|---|---|
| PRB38716 | Importing a csv file with a column containing only-numerical strings with leading zeros drops these zeros |
| PRB38790 | Rich Text Box Control/ Journal - right click menu does not work anymore in 12.1.2 |
| PRB38797 | Web Service Operation "api/masterdata/changeownsership" is available for everyone |
| PRB38630 | Customer gets some LCM errors in his HostCommon.log using collateral license requirements |
| PRB38775 | LIS Statistics and Licenses Settings error: The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value |
| PRB38762 | CoRu "License requirement confirmation" creates many entries in table "CREventQueueClassBase" which causes excessive growth of M42Production DB |
| Swedish and Finnish language support | |
| Login Form configuration moved to Fallback Theme | |
| Service Fulfillment & Optimization report in Service Catalog displayed Minutes instead of days for some widgets | |
| 503625 | Adding data grid to dashboard does not consider filter by Configuration Item automatically |
| 504498 | Automatically restart Worker on Memory exceeding Threshold |
| 504475 | Metric cards, created from the grouping column, show wrong number after update to 12.1.2 |
| 501405 | Extensive logging imposes overhead on existing logging infrastructure |
| 502549 | Maps Widget stops working in case of too many entries on the map |
| 503984 | Missing Context Menu Button to open Wizard or Dialog in the Layout Designer |
| 502785 | UI Glitch for Metric cards when value is too long |
| 504442 | SignUp doesn't work after update to 12.1.2 |
| 503759 | New Information Received Sound is played also when actor reads the ticket (counter decreases) |
| 502779 | Dashboard with just one item, does not show "+" button; OOTB missing for Assets, Licenses, Contracts |
| 503631 | When actor shares as Widget Instance, Dashboards must be automatically shared with same audience as well |
| 504468 | Announcements widget in SSP shows corrupted layout, when there are links in text present |
Release 12.1.2.5284 (15.05.2025)
| Problem | Description |
|---|---|
| PRB37941 | Auto reply mails are falsely being processed by E-Mail Robot due to omitted header and current detection logic. |
| PRB38648 | Execution Timeout while generating LIS upload package. |
| PRB38662 | Inventory of Citrix XenServer detects installed host OS and software incorrectly. |
| PRB38697 | No LRQ from inventories created while processing with Compliance Reconciliation WF is switched on. |
| PRB38699 | Computer Preview: ActivitiesData DataSource Filter needs to be optimized for bigger systems. |
| PRB38700 | New Look Computer Preview: Poor performance under chromium based browsers. |
| PRB38703 | Workflow Studio missing binary after WFDesingerStorage deletion. |
| PRB38705 | New Look: Loading of Grid Controls like MultiFragment or Related Objects is much slower in chromium browsers than in Non Chromiums like Firefox. |
| PRB38710 | Missing Function: Custom Database Connectionstrings which where configured in svc\config\connectionstrings.config are not usable anymore |
| PRB38713 | GDIE - Excel Import does not skip table headers. |
| PRB38736 | Print function for HR quick views not available in the new interface. |
| PRB38739 | Ambiguous match on processing of ""AD: Import Person (update only)"" -> set up Manager if Manager's deleted and active object have the same DN. |
Release 12.1.2.5251 (GA - 23.04.2025)
| Problem | Description |
|---|---|
| PRB35696 | Action "Manage Principal User" leads to error message in hostcommon.log if no service is assigned to the computer |
| PRB36212 | Extension and improvement of termination calculation for contracts |
| PRB36669 | The same links for ParentActivities / Child Activities for merged tickets |
| PRB37565 | Attached Users are not shown in grid view of archived incidents (extended for archived problems, possibly other activities affected as well) |
| PRB37736 | Service with "Provisioning - Silverback Tag Management" shows error "Failed to create provisioning form" |
| PRB37934 | Error Message when user with only read permissions on incidents adds a journal entry without being involed in the ticket |
| PRB38241 | The panel function in KBAs does not adapt to the selected dark theme, resulting in unreadable white text on a white background |
| PRB38246 | Rich Text Box/ Journal - Pictures are not available when their link is expired (due to snipping tools, etc) |
| PRB38313 | WF activity "Update Object" fails sometimes with Concurrency Exception |
| PRB38355 | "Decide Order" or "Decline All" of a Bundle in an order of a Group containing multiple Bundles leads to declining of whole order |
| PRB38361 | WorkflowStudio Invoke Powershell does pick to many parameters from script |
| PRB38379 | Contract Volume does not immediately get updated when a Contract Item is removed |
| PRB38398 | GROUP BY function disappears in the new look |
| PRB38400 | Error on export fuction iside Multi-Fragment-Grid |
| PRB38420 | Wrong default value in SPSSystemCultureClassBase.Country |
| PRB38431 | HTML Sanatizer may not work correctly when adding several entries into a multifragment table over public api |
| PRB38443 | Opening GDI logs unnecessarily loads all rows |
| PRB38460 | Unsecure Filters: Extra properties created within a datasource getting removed on migration |
| PRB38464 | Running Engine in a sequence: Generic Connector Engine interrupts the sequence |
| PRB38474 | Misconfigured data query columns lead to overall system malfunction and it’s not possible to identify which data query column is at fault. |
| PRB38483 | T299421 wrong DNS names at Ubuntu devices in assets |
| PRB38485 | Assign Service action - Loading Time for Available Catalogs by Org Unit, Location & Cost Center should be optimized |
| PRB38488 | Workflow Activity - Create Task - description field is set with black font color and dark background (modern ui - dark theme) |
| PRB38490 | Google Chrome / Chromium based browsers – Prefered Click Once Browser Extension no longer usable (needed for WF Studio) |
| PRB38495 | Text Editor in Workflow Studio adds white background to variables by default |
| PRB38504 | Sending Mails may can fail on "SMTP The operation has timed out" messages when not retreiving an open SMTP Connection |
| PRB38517 | Service Desk Home using Classic Dashboard shows wrong User First Name in German Language |
| PRB38543 | M365 Inventory - Error code 256 during subscriber import |
| PRB38548 | Principal User Auto Assignment fails when SPSComputerClassLogon contains empty attributes |
| PRB38552 | Worker can fail if an failover of SQL MI occurs |
| PRB38576 | VMWare Data Provider sets "Status for new Computers" for existing VMs |
| PRB38584 | Field labels in Asset dialogs/previews have missing units |
| PRB38596 | "Umlauts" (ä,ü,ö,ß, Ä,Ü,Ö) are displayed incorrectly or not at all |
| PRB38584 | Field labels in Asset dialogs/previews have missing units |
| PRB38600 | Airwatch data provider error 400 |
| PRB38601 | Add to Cart button and service price disappears when Service Preview (Self Service Portal) is saved |
| PRB38606 | Export all does not consider paging function / Increasing "Max allowed entries to be exported from Grid settings" has no effect |
| PRB38610 | ENTRA ID or AD Data Provider Timeouts after Update to 11.0.2.3647 or 12.1.1.4210 - import "AD: import accounts" fails with a timeout |
| PRB38611 | Manual License Requirement creation can be severely delayed |
| PRB38623 | Emails containing Unicode can lead to error "SMTPUTF8 is required, but was not offered by host" at SMTP server |
| PRB38675 | Importing a csv file with a column containing GUIDs generates empty entries |
| PRB38683 | Service Desk: Localization of "Add Item" action in Backlog is misleading in some languages |
| PRB38688 | LIS Online Update may result in "Input String is in incorrect format" error |
| PRB38695 | New Look: Sorting while grouping exits the "All" selection |
| PRB38715 | PROCEDURE [dbo].[usp_LdapConnectorAdjustmentNewPersons] slows down customers system extremly |
| 501198 | Some types are not searchable in SSP with Global Search |
| PRB38432 | GDIEs may break indexes in staging tables by creating and deleting certain attributes |
Version 12.1.1
Release 12.1.1.4358 (LTSB, 09.10.2025)
| Problem | Description |
|---|---|
| PRB38330 | Advanced Security Enhancement Initiative |
| PRB38410 | E-mail descriptor creates additional non removable string line if it's saved with a localized mx mail literal |
| PRB38460 | Unsecure Filters: Extra properties created within a datasource getting removed on migration |
| PRB38680 | ""Unsaved Data"" Message Appears After Filtering History |
| PRB38686 | Incorrect update of the ""tab name"" in the header when changing the navigation objects in the new Look - service desk |
| PRB38738 | Vulnerability detected at an used Third-Party Component |
| PRB38843 | Service Portal Description - Hyperlink ""Open in current Window"" does not work |
| PRB38859 | Column Filter - moving cursor with arrow keys not possible |
| PRB38873 | VMWare Data Provider detects wrong Serial Number after update to 12.1.2. |
| PRB38880 | Regression in Calendar View after Update 12.1.2.5251 – Tasks only rendered as thin bars instead of full blocks |
| PRB38908 | Automatic spacing for Layout-Grid Container in dialogs is not present in new look |
| PRB38935 | SSP: CatalogServices is loaded twice |
| PRB38938 | Approval Profile Error - Line Manager Approval with ASQL Logic |
| PRB38939 | Calling method AppDomain.Load can cause bad CPU utilization |
| PRB38953 | Performance issue: Parallel workflow XAML loading is impacting VB compiler |
| PRB38963 | Daily Mail Robot Outage Caused by Escalation Manager Working Time Calculation Error |
| PRB38975 | Configuration Projects: 'Adjust Scripts Order' action reports an error if Project contains Layout Objects |
| PRB39013 | New Look - Unified Search Experience displays internal service name as results |
Release 12.1.1.4339 (LTSB, 02.09.2025)
| Problem | Description |
|---|---|
| PRB38503 | [New Look] Service without custom image (i.e. using default image) shines bright in dark theme. |
| PRB38763 | New Look - Improved relevance and result visibility in Unified Search for custom applications. |
| PRB38803 | Search filters do not work correctly in the ""New Look"" in custom applications. |
| PRB38820 | HTML Email Text Color Not Adapting to Theme – Visibility Issues in Dark/Light Mode. |
| PRB38828 | [New Look] Editing another one's query needs refreshing the page to stop the editing mode. |
| PRB38883 | Stability improvements in service action processing. |
| PRB38951 | Remote Usage Agent runs into error if session is tracked without a StartTime. |
| PRB38952 | Remote Usage Agent – missing Parameter ""-MaxRecordCount"". |
| PRB38966 | LIS Data Provider Details field incorrectly shows ""0 records were sent"" for upload. |
Release 12.1.1.4324 (LTSB, 11.08.2025)
| Problem | Description |
|---|---|
| PRB37593 | Disabling of Attachment Office Document Preview does not work |
| PRB38278 | If Workflow Activity Update Object sets main user to computer object, history consolidation does not process it (Tracking not possible) |
| PRB38480 | SLA solution time calculation logic is incorrect in some cases leading to shortened net solution time available before escalating |
| PRB38596 | ""Umlauts"" (ä,ü,ö,ß, Ä,Ü,Ö) are displayed incorrectly or not at all |
| PRB38624 | Internal Server errors on displaying tickets (Index was outside the bounds of the array.) |
| PRB38722 | System Freeze Caused by Open Transaction and Schema Read Conflict in SPSCommonClassBase |
| PRB38724 | Self Service Portal: Unchecked ""create multiple bookings"" option in a service - increasing the order amount when adding same service multiple times to cart is not possible |
| PRB38730 | Display string of the attributes in WF Studio - e.g. in the WF activity ""Get Single Record Data"" are shown in German language after update to 12.1.1.4249 |
| PRB38738 | Vulnerability detected at an used Third-Party Component |
| PRB38769 | Ordering services in UI language <> ENGLISH creates duplicates in [SVCServiceBookingClassBase-CI] |
| PRB38775 | LIS Statistics and Licenses Settings error: The conversion of a nvarchar data type to a datetime data type resulted in an out-of-range value |
| PRB38777 | Dynamic tables no longer editable with v 12.1.1 |
| PRB38778 | isolated remote usage data that cannot be processed |
| PRB38791 | Longer Response/loading Times in SSP When Accessing Bundles and Sets |
| PRB38818 | Archive Activation causes blockings if the system is used 24/7 |
| PRB38824 | Workflow for ""Create WF Change -> Provisioning WF Template - Assign AD Group"" is incorrect (no closing reason ""obsolete"" possible when closing related task) |
| PRB38825 | Responsible user within Automated AD group (un)assignment is wrong - task is assigned to enduser / booking consumer as responsible user instead of the responsible role |
| PRB38842 | Rework E-mail Robot MS Graph API parallel requests considering throttling limitations |
| PRB38866 | Intune integration error with 6 Configuration |
| PRB38871 | Windows Inventory Data Provider uses unsuitable method for detecting user logons |
Release 12.1.1.4293 (LTSB, 19.06.2025)
| Problem | Description |
|---|---|
| PRB34210 | Rebooking does not consider required services |
| PRB38513 | Worker data collection jobs are sometimes not completed - Error: The application domain in which the thread was running has been unloaded |
| PRB38693 | Self Service Portal - add ServiceID Property to Service Details Object in Context |
| PRB38697 | No LRQ from inventories created while processing with Compliance Reconciliation WF is switched on |
| PRB38716 | Importing a csv file with a column containing only-numerical strings with leading zeros drops these zeros |
| PRB38733 | Action "Assign Service" doesn't consider required services if ordered for several targets (computers) |
| PRB38806 | AirWatch Connector fails with error message |
Release 12.1.1.4278 (LTSB, 06.05.2025)
| Problem | Description |
|---|---|
| PRB38468 | Problems importing VMs from VMWare when using Veeam replicas/CDP (continuous data protection) |
| PRB38610 | ENTRA ID or AD Data Provider Timeouts after Update to 11.0.2.3647 or 12.1.1.4210 - import "AD: import accounts" fails with a timeout |
| PRB38651 | New Look: horizontal Scrollbar disappears when dataquery finished loading on related objects data table |
| PRB38675 | Importing a csv file with a column containing GUIDs generates empty entries |
| PRB38705 | New Look: Loading of Grid Controls like MultiFragment or Related Objects is much slower in chromium browsers than in Non Chromiums like Firefox |
| PRB38710 | Missing Function: Custom Database Connectionstrings which where configured in svc\config\connectionstrings.config are not usable anymore |
| PRB38713 | GDIE - Excel Import does not skip table headers |
| PRB38739 | Ambiguous match on processing of ""AD: Import Person (update only)"" -> set up Manager if Manager's deleted and active object have the same DN |
| PRB38799 | Manually resuming of stuck workflows with closing bookmarks fails: Object 'xyz.rem' has been disconnected or does not exist at the server |
Release 12.1.1.4271 (LTSB, 25.04.2025)
| Problem | Description |
|---|---|
| PRB37941 | Auto reply mails are falsely being processed by E-Mail Robot due to omitted header and current detection logic |
| PRB38194 | Service Catalog -> ""Automated AD group (un)assignment failed"" assigned task to enduser/consumer of the booking |
| PRB38571 | Self Service Portal: incidents which are in status on hold cannot be withdrawn (Column 'OlaReactionTimeEscalated' does not belong to table SPSActivityClassBase) |
| PRB38576 | VMWare Data Provider sets ""Status for new Computers"" for existing VMs |
| PRB38601 | Add to Cart button and service price disappears when Service Preview (Self Service Portal) is saved |
| PRB38648 | Execution Timeout while generating LIS upload package |
| PRB38696 | Service Catalog -> Technical Target is not queried if the ordered catalog object hierarchy is >2 (e.g. bundle with service with required service that has a technical target) |
| PRB38699 | Computer Preview: ActivitiesData DataSource Filter needs to be optimized for bigger systems |
| PRB38700 | New Look Computer Preview: Poor performance under chromium based browsers |
| PRB38715 | PROCEDURE [dbo].[usp_LdapConnectorAdjustmentNewPersons] slows down customers system extremly |
| PRB38727 | Import ENTRA ID Manager causes ""Bad Request"" error message on data collection |
Release 12.1.1.4254 (10.04.2025)
| Problem | Description |
|---|---|
| PRB38432 | GDIEs may break indexes in staging tables by creating and deleting certain attributes |
| PRB38543 | M365 Inventory - Error code 256 during subscriber import |
| PRB38606 | Export all does not consider paging function / Increasing "Max allowed entries to be exported from Grid settings" has no effect |
| PRB38611 | Manual License Requirement creation can be severely delayed |
| PRB38623 | Emails containing Unicode can lead to error "SMTPUTF8 is required, but was not offered by host" at SMTP server |
Release 12.1.1.4249 (12.03.2025)
| Problem | Description |
|---|---|
| PRB38543 | M365 Inventory - Error code 256 during subscriber import |
| PRB38606 | Export all does not consider paging function / Increasing "Max allowed entries to be exported from Grid settings" has no effect |
| PRB38623 | Emails containing Unicode can lead to error "SMTPUTF8 is required, but was not offered by host" at SMTP server |
Release 12.1.1.4242 (25.02.2025)
| Problem | Description |
|---|---|
| PRB38241 | The panel function in KBAs does not adapt to the selected dark theme, resulting in unreadable white text on a white background |
| PRB38246 | Rich Text Box/ Journal - Pictures are not available when their link is expired (due to snipping tools, etc) |
| PRB38355 | "Decide Order" or "Decline All" of a Bundle in an order of a Group containing multiple Bundles leads to declining of whole order |
| PRB38398 | GROUP BY function disappears in the new look |
| PRB38485 | Assign Service action - Loading Time for Available Catalogs by Org Unit, Location & Cost Center should be optimized |
| PRB38091 | Intune Provisioning runs, 429 error appears in Logs (Core+Extension for Intune provisioning update required) |
| PRB38270 | Intune Provisioning import is failing due to loop protection (Core+Extension for Intune provisioning update required) |
| PRB38324 | Invalid handling of pathsduring Configuration Package instalaltion/update. Collect PackageInstaller dlls for Setup image |
| 489758 | SSP | Order Summary May Display Previous Order Details Instead of Latest Purchase |
| 488310 | SSP | Categories in Self Service Catalog list are not clickable when Show in Left Panel more activated |
| 430310 | Entra ID and AD data providers now import Manager field. For Entra ID, capability needs to be activated in the Intregration->Data Provider->Configuration->Settings tab manually |
| 490542 | SSP | Multi Recipients Feedback | Multi Recipients feature can be deactivated in Service Catalog Settings |
| 490542 | SSP | Multi Recipients Feedback | Service can be configured to Require Service Form for each Recipient |
| 490542 | SSP | Multi Recipients Feedback | Service can be configured to be Prevented for Multi-Recipient Requests |
| 488508 | SSP | Multi Recipients Feedback | Some orders can be missing in the summary page, in case of too many recipients |
| 473658 | OLA remains the same when Ticket's priority is changed |
| 473870 | Escalation continues when the service request has the status "resolved" |
| 473517 | OLA with another service level is offered in forward wizard |
| 490635 | Export Configuration packages includes the Owner, what make transfer to another System complicated |
| 492216 | Opening a Dataset View from Quick Link resets the menu path. |
| 488673 | Migrate Service configurations with old Assign AD Group provisioning process |
Release 12.1.1.4210 (30.01.2025)
| Problem | Description |
|---|---|
| PRB36016 | Hidden categories are displayed in the Close Task wizard |
| PRB36264 | WF-Studio: Loading time of Description in create task activities should be optimized |
| PRB36270 | SLA Title in English while using other interface languages |
| PRB36652 | Auto replied (oof) messages are not added to journal for Incidents, Service Requests and Tasks |
| PRB36746 | Service Level Agreement (SLA) does not consider Service Type |
| PRB36936 | Favorite list is not displayed due to double favorite entry after transformation of ticket |
| PRB37083 | Quickfilter + Grouping - Number is not displayed correctly |
| PRB37115 | Missing Journal Entry in UUX when changing the category in Service Desk |
| PRB37209 | Copy Announcement action does not copy all localized strings |
| PRB37272 | KB's Restrictions and visibility to the front page of the SSP |
| PRB37654 | Display Indetical strings in all languages except English language display Solved and Resolved |
| PRB37795 | Related Objects no more existent after archiving incidents/tasks/etc. |
| PRB37819 | Internal Server Error when saving a ticket after adding a journal entry and time tracking together |
| PRB37834 | Transform Wizard does not use affected asset and service for SLA Detection |
| PRB37867 | Action ‘Take Over’ is displayed in context menu although status is in progress |
| PRB37872 | No predefined category when reporting an issue from 'My Workspace' |
| PRB37954 | Custom solution text is overwritten by default text when ticket was automatically closed due to response timeout if closing reason resolved was used |
| PRB38063 | Malfunction in the solution field of the knowledge base - "Add knowledge base link" function doesn't work |
| PRB38141 | KB: Table of Contents link does not jump to the heading |
| PRB38147 | Missing log file ServiceUsageDetection.log in Server Logs package |
| PRB38149 | Worker Services does not release TaskProxy Entries from Cache / RAM does not get released |
| PRB38151 | Possible NULL references in License Assignment entries in Warehouse DB |
| PRB38155 | Default Structure for change navigation item in service desk may takes several minutes to load and needs to be optimized for hugh data amounts in spscommonclassbase |
| PRB38167 | Api Call ticket/create: not possible to set Responsible (Recipient) person |
| PRB38172 | CTM: MailSent flags not reset to 0 when new Cancellation or Expiration date is effective in Contract or Contract Item |
| PRB38182 | New Look: Rich Text Box Control Label has no BOLD Format |
| PRB38185 | Hierarchical picker does not work for tier 4 or lower items |
| PRB38187 | FileStorage API security only considers the audience of the main class data definition of a CI |
| PRB38193 | ESM - CoRu "Expire KB Article" doesn't work anymore |
| PRB38202 | The worker stays in update binary status while the application server restarts and worker binary synchronization occurs simultaneously. |
| PRB38222 | AAD data provider does not notice status changes of objects if last collection is older then >30 days of deleted objects |
| PRB38223 | Synchronization of AD group fails and blocks if one or more Account on AD side has been deleted in the meantime. Error Message: There is no such object on the server. |
| PRB38224 | Setting "Do not process deleted objects" in AAD Data Provider prevents correct synchronization of AAD group memberships |
| PRB38240 | WFS: UpdateFragmentsActivity creates empty string instead of NULL |
| PRB38244 | The service desk: the date of some tickets is displayed in wrong format |
| PRB38249 | Windows Inventory - Error: SqlInventoryProvider - Cannot convert value "" to type "System.Version" |
| PRB38250 | Backup Domain Controller from Domain settings is not considered by AD data provider - Cannot get LDAP entries error |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38283 | SMTP fails if mode “Send E-mail And Store in The Database” is selected |
| PRB38293 | Erratous display strings in SPSAssetPickupLicenseValidity |
| PRB38310 | Clickable Headings in Table of Content doesn't work in Knowledge Base Articles |
| PRB38311 | New UX: Dialog opened by an specific action can be overwritten by dialog selector function |
| PRB38320 | Attachment references are created even if files did not upload successfully. |
| PRB38324 | Invalid handling of file paths during Configuration Package installation / update |
| PRB38327 | Silverback Import fails but runs on “Partial success” |
| PRB38330 | Advanced Security Enhancement Initiative |
| PRB38341 | Error occurs when set Audience with this specific data query: "Mobile Devices By Last seen period" |
| PRB38342 | API Call api/change/create execute incorrectly |
| PRB38347 | Updating Third-Party Component |
| PRB38356 | German localization for "Static value" is wrong |
| PRB38362 | Data Query Mobile Devices By Last seen period is faulty |
| PRB38364 | Getting source data re-compiles content widget template |
| PRB38365 | Send E-mail wizard freezes after adding attachment via magnifying glass |
| PRB38366 | Automatic Fingerprint Assignment matching issue due to empty spaces |
| PRB38368 | Count in Grouping View does not show the correct numbers when Keyword Search or Column Filters used |
| PRB38377 | usp_LCM_RecalculateServerMicrosoftCoreValue blocks UI and has long runtimes |
| PRB38380 | E-Mail robot which should create incidents creates duplicate tickets if recipient roles for incidents is not set |
| PRB38381 | Service Portal - Long loading times at SSP launch > 1minute |
| PRB38393 | New Look: Opening a data query preview may result in an "Cannot convert undefined or null to object" error |
| PRB38396 | AD data provider creates person duplicates if AD and AAD data providers is used |
| PRB38405 | Filter position cannot be managed within new look |
| PRB38412 | usp_DW_FactLicenseDemand_Update tries to allocate too much memory and does not run |
| PRB38415 | LicenseManagement.ProcessDemands Fails |
| PRB38437 | Entra ID Dataprovider collects deleted group information even when group import is disabled |
| PRB38464 | Running Engine in a sequence: Generic Connector Engine interrupts the sequence |
| PRB38468 | Problems importing VMs from VMWare when using Veeam replicas/CDP |
| PRB38477 | [New Look] Self Service Portal: Structure is not loading properly (Breadcrumb navigation issue) |
| PRB38487 | Workflow Activity - Create Task Activity adds string “untitled” to summary |
| PRB38411 | Worker Workflow Health Executor is unreliable |
Version 12.1.0
Release 12.1.0.4000 (09.01.2025)
| Problem | Description |
|---|---|
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38364 | Getting source data re-compiles content widget template |
| PRB38366 | Automatic Fingerprint Assignment matching issue due to empty spaces |
Release 12.1.0.3996 (05.12.2024)
| Problem | Description |
|---|---|
| PRB37795 | Related Objects no more existent after archiving incidents/tasks/etc. |
| PRB38091 | Intune Provisioning runs, 429 error appears in Logs |
| PRB38149 | Worker Services does not release TaskProxy Entries from Cache / RAM does not get released |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38270 | Intune Provisioning import is failing due to loop protection |
| PRB38347 | Vulnerability detected at an used Third-Party Component |
| PRB38381 | Service Portal - Long loading times at SSP launch > 1minute |
| PRB38396 | AD data provider creates person duplicates if AD and AAD data providers is used |
| PRB38412 | usp_DW_FactLicenseDemand_Update tries to allocate too much memory and does not run |
Release 12.1.0.3986 (14.11.2024)
| Problem | Description |
|---|---|
| PRB37083 | Quickfilter + Grouping - Number is not displayed correctly |
| PRB38063 | Malfunction in the solution field of the knowledge base - ""Add knowledge base link"" function doesn't work |
| PRB38172 | CTM: MailSent flags not reset to 0 when new Cancellation or Expiration date is effective in Contract or Contract Item |
| PRB38185 | Hierarchical picker does not work for tier 4 or lower items |
| PRB38222 | AAD data provider does not notice status changes of objects if last collection is older then >30 days of deleted objects |
| PRB38269 | New UI/LOOK - Unified Search does not take into account searches IDs (e.g. Service Catalog SVC000001, BND000001, ...) |
| PRB38310 | Clickable Headings in Table of Content doesn't work in Knowledge Base Articles |
| PRB38365 | Send E-mail wizard freezes after adding attachment via magnifying glass |
| PRB38377 | usp_LCM_RecalculateServerMicrosoftCoreValue blocks UI and has long runtimes |
| PRB38380 | E-Mail robot which should create incidents creates duplicate tickets if recipient roles for incidents is not set (12.1.0.3959) |
| 477369 | Predefined previews may fail to load because conflicting with Custom ones, in case entity data source for same CI in same Application is in use (New Look). |
| 477146 | Global Search may not show results, when using Filter All. (New Look). |
| 476790 | Reported Activities by Category per month may work slowly in case of big number of activities (New Dashboards). |
| 467288 | Missing "And/OR" between groups in Create Filter. |
| 477574 | Data query error for Incident manager in New Service Desk dashboards. |
| 478048 | All dashboards may show error when someone deletes Navigation (also custom one) for Dashboards with already configured Widgets. |
| 477642 | Error may occur while processing update script '02-120-0396_loc_SVCSlaTypeT9n, when predefined Service Level Agreement were deleted. |
Release 12.1.0.3959 (GA; 17.10.2024)
| Problem | Description |
|---|---|
| PRB38263 | Switching between applications takes time |
| PRB36364 | Pickup DD Currency - prices are rounded if changing certain values |
| PRB36747 | Wrong variable in Email Descriptor "Automatically remind Deciders of open Approvals" for UI in German |
| PRB36959 | Fingerprints, classified from a Software Product, may get reset by LIS Updates |
| PRB37263 | Task preview error ‘’ SvcServiceFormBase do not contains the attribute Expression-ObjectID’’’ |
| PRB37433 | Skins cannot be used correctly when font and size adjustments were done in mail descriptor directly |
| PRB37454 | Layout artifacts and localizations persists in database after deleting the related mail descriptor |
| PRB37728 | Mail attachments are missing if parameter is configuration element instead of data definition |
| PRB37737 | The closing of change requests does not close the associated service request |
| PRB37806 | Possibility to set ownership manually during creation of Task/Change/Problem is limited |
| PRB37845 | Error when opening close change wizard on a change created over a Service Request |
| PRB37851 | Return Bookings Wizard problem when executed by a cost center manager |
| PRB37852 | Statefilter when selection a technical target is confusing (shows not only states from assets) |
| PRB37959 | A problem with attribute of decimal type in Pickups. Data in decimal fields get rounded and lose their decimal part |
| PRB37993 | New Look: Number of Items moves under the page arrows even if there is enough space before it |
| PRB37994 | New Look: Grid bottom contain used space at full screen mode |
| PRB38012 | Inventory of VMWare vCenter does not recognize vSphere installations and other license-relevant features of ESXi hosts |
| PRB38057 | Order placed under 11.0.2 version showing no quantity in the approval areas |
| PRB38097 | License Manager Demand Reconciliation Workflow - Increase Timeout of HTTP Request to Download created File |
| PRB38100 | 'New Look' Grid issue by Enabling Column Filters |
| PRB38102 | Service Level Agreement (SLA) Object Picker at Task Dialog does not contain a Filter |
| PRB38122 | The Keyword search columns (UnChecked) cause slowness (performance issue) for customized Data Query |
| PRB38128 | Apply action for Themes is not visible |
| PRB38132 | Demand Detection - Cannot cast DBNull.Value to type 'System.Guid' error message when data set is incomplete |
| PRB38134 | Inability of the Worker engine to reestablish a connection after an unexpected loss of connection |
| PRB38139 | LCM Batch Processing script for removing AD-Group-based LRQs might run into timeouts |
| PRB38140 | Exporting data to a CSV file creates an additional comma at the end |
| PRB38149 | Worker Services does not release TaskProxy Entries from Cache / RAM does not get released |
| PRB38154 | The List of errors exists in worker server logs |
| PRB38157 | Service Catalog -> OverView -> Orders per Month leads to performance issues |
| PRB38173 | All Services in bundle are decline during an automatic approval process, even though bundle has approved |
| PRB38176 | LIS DP error ‘’There was no endpoint listening’’ |
| PRB38189 | Simple Transactions should be retried in case there is a temporary infrastructure blocking/ problem |
| PRB38199 | Empty entries in M42Archive database |
| PRB38238 | "Assign Service" action - Loading Time > 30 Sec if Technical Target or Service Form is set on service |
| PRB38247 | Full Text Search Actions for searching activities can cause high memory usage in large systems |
| PRB38256 | Incomprehensible German localization of checkbox "Inherit Task/Change/Problem ownership from User" in Service Desk Global System Settings |
| PRB38281 | Worker crashed after workflow application disabled/died couple of times |
| PRB38290 | Audience of SPSActivityClassBase Default Data Query is too strict |
| PRB38292 | 100% CPU utilization after displaying group assignments ("Show Audience") in data queries |