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Svitlana Komisar
svitlana.komisar@matrix42.com
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Release Notes for Maintenance and Blackout Windows
Published May 12th, 2026 by Svitlana Komisar
Maintenance and Blackout Windows 1.0.0066 Fixed Problems: Removed not supported localization
Release notes for SAP SF Holiday Data Provider
Published May 13th, 2026 by Svitlana Komisar
The SAP SF Holiday Data Provider is available for download in the Matrix42 Extension Gallery. SAP SF Holiday Data Provider 1.0.20260512.3 This release is the initial version of the extension.
Move to Workspace action
Published May 12th, 2026 by Svitlana Komisar
The Move to Workspace action allows users to transfer an Activity from its current Workspace to a different one. This Action applies to all Activity types. How to use it Open the Activity you want to move and look for the Move to Workspace action. Clicking it opens a wizard. In the wizard: Select a target Workspace - only active Workspaces you have
Service Desk Workspaces
Published May 12th, 2026 by Svitlana Komisar
Overview Workspaces are dedicated service environments that let different departments - like Support, HR, Facilities, Finance, or Legal - run their own service desk within a single, unified platform. Each workspace works as a self-contained space with its own Categories, KB articles, SLAs, and permissions, tailored to how that team operates. This ke
Workspace Templates
Published May 12th, 2026 by Svitlana Komisar
Overview To make the beginning of the usage of Workspaces easier, the platform now includes preconfigured Workspace templates for common business scenarios. These Workspaces are ready to be used, only requiring activation and user access configuration. Service Desk Workspace The Workspace is activated and public by default. It which the same as the
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