E-mail Robot Settings (Service Desk Global Settings)

Published October 9th, 2026 by Vasyl Zhushma

General Settings E-mail Robot has the following configurable properties: E-mail Robot general settings Enable E-mail Robot (enabled by default)Enables or disables E-mail Robot completely. Attempt to Auto-Close Missing HTML Tags (enabled by default)Defines if closing for non-closed HTML tags must be done at the end or directly in the document. Settin

User-defined pricing for services

Published October 12th, 2026 by Vasyl Zhushma

User-defined (Custom or Non-standard) pricing configuration allows specifying service price during ordering in Self Service Portal Catalog or assigning the service in Service Catalog area. Configuration includes default service price and allowed price limits: minimum and maximum values. When service is configured with user-defined pricing, the confi

E-mail Robot: General Information

Published October 8th, 2026 by Vasyl Zhushma

Overview E-Mail Robot monitors mailboxes and processes received e-mail messages according to the configuration by creating Tickets or other activities (Change Requests, Problems, KB Articles etc.) or by adding comments to already existing activities. User Matching E-mail Robot matches Initiator of an activity, Creator of a KB article or a comment au