SAP Holiday Import

Published May 11th, 2026 by Denisa Boldeanu

Overview The SAP SF Holiday Data Provider enables automatic import of holiday data from SAP SuccessFactors into Matrix42. This guide explains how to install, configure, and enable the Matrix42 extension and connector. It is intended for administrators and users responsible for integrating systems using Matrix42 solutions. Prerequisites Before starti

Wizard to Classify Tickets

Published May 11th, 2026 by Denisa Boldeanu

Overview The Ticket Creation Wizard in the Self Service Portal provides a guided, step-by-step process for creating tickets. It ensures that all required information is captured and improves ticket quality and routing. Prerequisites To enable the new wizard dialog, go to Service Desk → Settings → Enable ticket creation wizard in Self Service Portal.