Technical Prerequisites
Technical Prerequisites for AI Search
Matrix42 AI Assist for Service Desk enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met:
- Your Matrix42 Enterprise Service Management deployment needs to be version 12.1.1 or higher.
- The New Look must be enabled.
- Preview and Edit dialog windows for Tickets, Incidents, and Service Requests must not be customized - the default configuration is required.
Network access to the M42Next cloud platform needs to be enabled to authenticate the service connection https://mx42-prd.eu.auth0.com/oauth/token.