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    SolutionBuilder

    Contact Us

    If you still have questions or prefer to get help directly from an agent, please submit a request.
    We’ll get back to you as soon as possible.

    Please fill out the contact form below and we will reply as soon as possible.

    • Enterprise Service Management
      Service Management Software Asset Management
    • Enterprise Service Management Platform
      Getting Started Installation and Setup SolutionBuilder AI-Native Workflow Designer Workflow Studio Incident Management Integration DevOps Portal for Extension Gallery System Diagnostics and Maintenance FAQ
    • FastViewer
      FastViewer Webconsole FastViewer Extension for ESMP FastViewer Desktop FastViewer Server FastViewer Applications Integration FastViewer Mobile Applications
    • Matrix42 Intelligence
      AI Assist for Service Desk AI Proposals for Service Desk AI Search Communication Flows Configurable AI for Matrix42 Enterprise Data Handling Knowledge Discovery for End Users
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    • Enterprise Service Management

      • Enterprise Service Management Platform

        • FastViewer

          • Matrix42 Intelligence

            SolutionBuilder Architecture

            • SolutionBuilder Architecture
            • Matrix42 ESM Platform Migration Guide

            Global System Settings

            • Global System Settings
            • Advanced system settings
            • Push Notifications
            • Sign-Up & Password Recovery
            • Enterprise in MS Teams app
            • Enterprise in MS Teams App: Troubleshooting and Error Handling

            User Interface

            • Document Preview
            • Keyboard shortcuts and navigation
            • Ownership section
            • User Defined Localization
            • User Interface Personalization

            Services and Processes

            • E-Mails
            • Engine Activations
            • Functional Worker in Matrix42 ESM

            Data Structure and Data Layer

            • Data Structure and Data Layer
            • ASQL
            • Base Schema Examples
            • History Wizard
            • Data Layer Basic API
            • Query Analyzer
            • History SDK
            • SQL queries limitations in customizations
            • Generic Data Access REST API

            Security

            • Security Management Overview
            • Security Management: User Roles and Permissions
            • Creating User Role
            • How to Set Audience in SolutionBuilder
            • Authentication and Authorization Scenarios
            • Secure Token Service configuration

            Configuration Packaging

            • Configuration Packaging
            • Configuration Package Structure
            • Sandboxed Extensions
            • Configuration Project Development
            • Configuration Packaging Particularities
            • Adjust Scripts Order
            • Configuration Package Export
            • Skipping Schema Scripts
            • Configuration Package Installation
            • Localizing Configuration Packages
            • Configuration Package Uninstallation

            Solution Builder Samples

            Popular Articles

            1. Global System Settings
            2. Matrix42 Workflow Studio: General Workflow Activities
            3. Why Switch to the New Look? Key Benefits at a Glance
            4. Configurable AI - Configuration
            5. Configuration Project Development
            6. Schema Scripts
            7. Configuring Microsoft Entra ID / Microsoft 365 integration with ESMP: Advanced Settings
            8. Service Desk global settings and E-Mail Robot
            9. Service Desk Dashboard

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