Enterprise in MS Teams App: Troubleshooting and Error Handling
Table of Contents
Fix: Teams App Registration Compatibility Error
Issue
When opening the Enterprise for MS Teams app, you may see an error message on the first screen that says:
⚠️ Connection Error
Unable to connect to Enterprise Service Management (M42) due to app registration upgrade.
Please contact your system administrator to follow the steps in the documentation to fix the connection.
<Open documentation here>
ESM URL:https://<customer.esm.platform.net>
Cause
The app registration for the Teams integration has been updated to follow Microsoft publishing policies.
Older versions of the app are not compatible with the new registration.
Resolution
System administrators can resolve this issue by re-registering the application integration and agreeing to the required permissions.
Verification
In Microsoft Teams, open the Enterprise for MS Teams app.
The app should now open correctly and land on the Self Service Portal page without errors.