Matrix42 Enterprise Documentation

Solved Problems 25.4.x

Published October 30th, 2025 by Svitlana Sattler

Version 25.4 List of solved problems for Matrix42 Enterprise 25.4.x including all updates. Release 25.4.0.1199 (02.12.2025) Title Description PRB38184 SSP - Reorder does not work for Services with a target type (AD Account, Computer) PRB38289 Approval Task - Delegate of the initial Decider should become the Decision Maker PRB38689 Activities with

Empirum Inventory Extension Overview

Published November 18th, 2025 by Svitlana Sattler

Overview This guide provides information on installing and using the Matrix42 Empirum Inventory data provider add-on for importing devices and applications from Matrix42 Empirum. Matrix42 Empirum is part of the Matrix42 Secure Unified Endpoint Management solution and provides comprehensive device management functionalities. Part of the functionalit

Database Schema Changes 25.4.x

Published October 31st, 2025 by Svitlana Sattler

Version 25.4 25.4.0.1185 (19.11.2025) Added Columns Table Column PLSLWebServiceOperation ResponsePlainText SPSGlobalConfigurationClassSecurity Certificate 25.4.0.1120 (25.09.2025) Added Tables Table Attribute DwpUserMsTeamsPushNotificationClass Expression-ObjectID ID SubscribedEvents SubscriptionMode TimeStamp UsedInTypeSPSUserType ESMAc

Conversational AI (CAI) and AiCore Installation and Configuration

Published December 2nd, 2025 by Svitlana Sattler

Overview This document provides engineering-level installation and configuration notes for deploying the Knowledge Discovery component on-premise in air-gap environments. System requirements OS: Ubuntu Server 24.04 LTS (linux/amd64) CPU: 4 vCPU (6+ recommended) RAM: 16 GB (24 GB recommended) Disk: 100 GB free space (200 GB recommended) Net

Knowledge Discovery for End Users Overview

Published November 17th, 2025 by Svitlana Sattler

Overview Knowledge Discovery for End Users introduces the Helpdesk Assistant chatbot for users of the Self Service Portal. Depending on the configuration, the Helpdesk Assistant interacts with portal users and suggests answers to their questions based on information from various sources, such as Matrix42 Enterprise Knowledge Bases, external online

Cloud Control Panel (Extension)

Published October 22nd, 2025 by Svitlana Sattler

Overview The Cloud Control Panel extension provides the following self-service options that can be run and managed on demand: Update ESM Create SQL Backup Clone Database from Production Environment Prerequisites The extension is suitable only for Cloud environments and is installed by default. Release Notes 1.0.424015 release is the initial vers

Service Management Overview

Published September 23rd, 2025 by Svitlana Sattler

Matrix42 Service Management provides a comprehensive and flexible framework for delivering, managing, and supporting IT and business services across the organization. It brings together structured service definitions, automated workflows, and user-friendly interfaces to support the entire service lifecycle: from requests and approvals to incident ha

Release Notes

Published November 17th, 2025 by Svitlana Sattler

Version 1.0.20250925.1 The 1.0.20250925.1 release is the initial version of the Knowledge Discovery for End Users extension.

Installation and Configuration

Published November 17th, 2025 by Svitlana Sattler

Overview Before configuring the extension in the Service Desk application, you need to define the knowledge sources for the AI chatbot, configure the look and feel of the chat, adjust the position of the chat on the screen and the chatbot name, and adjust how the user names and live agent names will be shown in the chat. All this is done through th

Technical Prerequisites

Published November 17th, 2025 by Svitlana Sattler

Matrix42 Knowledge Discovery for End Users enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met: Your Matrix42 Enterprise Service Management deployment version needs to be 25.4 or higher. The New Look must be enabled. Installed and configured Conversational AI portal. Fo