Matrix42 Enterprise Documentation

Email Settings: Sending Mails Using Microsoft Graph scope Mail.Send

Published December 19th, 2025 by Svitlana Sattler

Overview Starting with version 26.1 email sending is supported via Microsoft Graph by introducing the Mail.Send permission in the Service Connections configuration. This enhancement enables applications to send emails over Microsoft Graph using HTTPS instead of relying on SMTP. This change addresses environments where SMTP cannot be used due to netw

Release Notes for Knowledge Discovery for End Users

Published November 17th, 2025 by Svitlana Sattler

Version 1.2 Conversational AI 2026.1.0 Hamlet search results display capability in Knowledge Discovery for End Users The Knowledge Discovery for End Users widget now features the Hamlet search results display capability. End users can now see search results from the Hamlet engine directly in the conversational interface, improving answer discoverabi

Solved Problems 25.4.x

Published October 30th, 2025 by Svitlana Sattler

Version 25.4 List of solved problems for Matrix42 Enterprise 25.4.x, including all updates. Release 25.4.0.1350 (28.05.2026) Problem ID Description PRB39504 An update via PowerShell should never restart the setup or check mechanism once database manipulations have already been performed PRB39505 Update to Version 25.4.0, .\Config\Core\C021300016001.

Enterprise in MS Teams App: Troubleshooting and Error Handling

Published November 4th, 2025 by Svitlana Sattler

Fix: Teams App Registration Compatibility Error Issue When opening the Enterprise for MS Teams app, you may see an error message on the first screen that says: ⚠️ Connection Error Unable to connect to Enterprise Service Management (M42) due to app registration upgrade.Please contact your system administrator to follow the steps in the documentation

Apple Deployment Programs

Published December 18th, 2025 by Svitlana Sattler

Apple Business Manager or Apple School Manager is the place for IT teams to automate device deployment, purchase and distribute content, and manage roles in their organizations. Working seamlessly with Silverback, Apple Business and School Manager makes it easy to enroll devices, deploy content, and delegate administrative privileges. The Device Enr

Solved Problems 26.1.x

Published January 23rd, 2026 by Svitlana Sattler

Version 26.1 List of solved problems for Matrix42 Enterprise 26.1.x, including all updates. Problem ID Description PRB36124 Non-operational service is rebooked even after uninstallation via demand detection PRB36860 Assign service action: "Pause ticket, proceed after provisioning completed" does not reactivate the ticket when Provisioning - Create W

Release Notes for Matrix42 Enterprise 26.1

Published December 3rd, 2025 by Svitlana Sattler

About this Release This article covers a not-yet-released version and is provided for informational purposes only. If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release. Product maintenance for versions 11.0 and 12.0 is affected! Please caref

Database Schema Changes 26.1.x

Published January 23rd, 2026 by Svitlana Sattler

Version 26.1.x 26.1.0.3097 Deleted Tables Table Column SchemaRelation-SCIApplicationClass2SCITagClass Applications ID Tags TimeStamp SchemaRelation-SCIContractClass2SCITagClass Contracts ID Tags TimeStamp SchemaRelation-SCIExpensesClass2SCITagClass Expenses ID Tags TimeStamp SchemaRelation-SCILicenseClass2SCITagClass ID Licenses

Unified User Experience Overview

Published January 28th, 2026 by Svitlana Sattler

Unified User Experience (UUX) for Secure Unified Endpoint Management (SUEM) is an extended console with added value for Unified Endpoint Management and EgoSecure Data Protection. It is based on the Matrix42 Enterprise Service Management Platform (Solution Builder). In addition to UUX for SUEM, Matrix42 provides dedicated UUX Apps for Unified Endpoin

Knowledge Discovery for End Users Overview

Published November 17th, 2025 by Svitlana Sattler

Overview Knowledge Discovery for End Users introduces the Helpdesk Assistant chatbot for users of the Self Service Portal. Depending on the configuration, the Helpdesk Assistant interacts with portal users and suggests answers to their questions based on information from various sources, such as Matrix42 Enterprise Knowledge Bases, external online

Technical Prerequisites

Published November 17th, 2025 by Svitlana Sattler

Matrix42 Knowledge Discovery for End Users enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met: Your Matrix42 Enterprise Service Management deployment version needs to be 25.4 or higher. The New Look must be enabled. Installed and configured Conversational AI portal. Fo

E-mail Robot: Accessing a Mailbox as a Delegate in Google Workspace

Published December 16th, 2025 by Svitlana Sattler

To set up access to the delegated mailboxes for the Email Robot through the Google Workspace, complete the following steps: Configure Service Connection as mentioned in the Email settings: Gmail Configuration for Google Workspace Service Connection page. Create a Service Account in the Google Cloud Console: Go to the Google Cloud Console. Navigate t

Empirum Inventory Extension Overview

Published November 18th, 2025 by Svitlana Sattler

Overview This guide provides information on installing and using the Matrix42 Empirum Inventory data provider add-on for importing devices and applications from Matrix42 Empirum. Matrix42 Empirum is part of the Matrix42 Secure Unified Endpoint Management solution and provides comprehensive device management functionalities. Part of the functionalit

Conversational AI (CAI) and AiCore Installation and Configuration

Published December 2nd, 2025 by Svitlana Sattler

Overview This document provides engineering-level installation and configuration notes for deploying the Knowledge Discovery component on-premise in air-gap environments. System Requirements OS: Ubuntu Server 24.04 LTS (linux/amd64) CPU: 4 vCPU (6+ recommended) RAM: 16 GB (24 GB recommended) Disk: 100 GB free space (200 GB recommended) Net

Installation and Configuration

Published November 17th, 2025 by Svitlana Sattler

Overview Before configuring the extension in the Service Desk application, you need to define the knowledge sources for the AI chatbot, configure the look and feel of the chat, adjust the position of the chat on the screen and the chatbot name, and adjust how the user names and live agent names will be shown in the chat. All this is done through th

Security Management Overview

Published December 15th, 2025 by Svitlana Sattler

Matrix42 Enterprise Service Management comes with predefined roles. Each role has specific rights that define in detail what can and cannot be done in the system by a user to whom this role is assigned. Every user can be a member of one or more roles, so you can make sure that the users can change or see only the data pertaining to their areas of re

Cloud Control Panel (Extension)

Published October 22nd, 2025 by Svitlana Sattler

Overview The Cloud Control Panel extension provides the following self-service options that can be run and managed on demand: Update ESM Create SQL Backup Clone Database from Production Environment Prerequisites The extension is suitable only for Cloud environments and is installed by default. Release Notes 1.0.424015 release is the initial vers

Auto-Translation and Text Enhancement

Published January 12th, 2026 by Svitlana Sattler

Overview Based on the user’s profile language, auto-translation dynamically detects the source language of the text and translates it into the user’s preferred language. This applies to the subject and description fields of tickets and to journal records in the Service Desk. Users can also edit journal comments and choose the target language for tra

Offline Installations

Published January 20th, 2026 by Svitlana Sattler

The UEM Agent checks the server availability during the start phase of the polling. If the UEM Agent is not able to connect to a server, it will go into an Offline Mode and stays there for the time of the installation phase. Obviously this mode has limitations. But the UEM Agent will still install software that is assigned if there is a downloaded v

Database Schema Changes 25.4.x

Published October 31st, 2025 by Svitlana Sattler

Version 25.4 25.4.0.1350 (28.05.2026) Added Columns Table Column DwpFeatureAdoptionAggregated AdditionalArbitraryData SPSGlobalConfigurationClassRegionalSettings AutoTranslateOptimization 25.4.0.1284 (11.02.2026) Added Tables Table Column ASMInventoryConnectorClassMatchingRule Expression-ObjectID ID MatchingAttributes Priority TimeStamp U

Marketplace Overview

Published March 20th, 2026 by Svitlana Sattler

The Matrix42 Marketplace is the place for all extensions around the Matrix42 product family. In addition to releases and product updates with release notes, customers will also find add-ons and 3rd party products that complement the Matrix42 products in their functionality. The Academy's offer can be found there, as well as technical previews and co

Service Management Overview

Published September 23rd, 2025 by Svitlana Sattler

Matrix42 Service Management provides a comprehensive and flexible framework for delivering, managing, and supporting IT and business services across the organization. It brings together structured service definitions, automated workflows, and user-friendly interfaces to support the entire service lifecycle: from requests and approvals to incident ha

Release notes for Field Service Management

Published January 20th, 2026 by Svitlana Sattler

The Field Service Management Extension is available for download in the Matrix42 Extension Gallery. Field Service Management 1.1.0110 Migrated the Extension to run in sandboxed mode Minimum Required Product Version is set to 26.1.0 Field Service Management 1.0.0057 Not sandboxed version of the Extension Maximum Required Product Version is set to 26.

Supported Ethernet manufacturers for Friendly Network

Published March 13th, 2026 by Svitlana Sattler

3Com devices Adaptec devices Agere devices Alteon devices Altera Triple-Speed Ethernet MAC devices AMD devices ARC devices Atheros devices Aurora VLSI devices Beckhoff CX5020 EtherCAT master devices Broadcom devices Cadence devices Cavium ethernet drivers Chelsio devices Cisco devices Dave ethernet (DNET) devices Digital Equipment devices D-Link dev

Generate Document Template

Published February 12th, 2026 by Svitlana Sattler

Details Generates a document of specified type (Plain Text, HTML, PDF, or in JSON format) based on the provided document template and additional input parameters. Supported starting with Enterprise Service Management Platform v.26.1 Request URL POST https://{server_name}/m42Services/api/documenttemplate/{documentTemplateObjectId}/generate Header