Release Notes for Matrix42 Enterprise 26.1
Discover key enhancements and features in Matrix42 Enterprise 26.1 to optimize workflows and improve user experience.
Table of Contents
About this Release
This article covers a not-yet-released version and is provided for informational purposes only.
If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release.
Product maintenance for versions 11.0 and 12.0 is affected! Please carefully read information in the Product Maintenance Overview page.
Functional Changes
We are excited to announce the release of Matrix42 Enterprise ITSM/ESM and Platform — 26.1
Here’s what’s new in this release:
- AI Agents for Ticket Resolution & Service Detection
- Native AI functions seemlessly integrated to the User Interface and Automation
- More actions available for AI-Native Workflow Designer
- Document Designer for designing PDF documents and more
- Reporting Toolkit Feedback Loop
- Set of Improvements for Self Service UI/UX
- ESM Workspaces for Non-IT verticals
- Deployment with Linux Containers for OnPrem
- New Look is the Only UI
For a full list of features and enhancements, visit our Feature List and/or watch the Release Day video to see the updates in action.
Thank you for choosing Matrix42 Enterprise! We’re here to support you on your journey to smarter and more seamless service management.
Updating from previous versions
Important and breaking changes
Please review important or breaking changes that have been made since your currently installed version has been released.
Ideas Implemented
Review the list of implemented ideas that originated from the Idea Portal. These improvements are based on user feedback and may include enhancements relevant to your use cases since your currently installed version.
Solved Problems
Please check the Solved Problems that are relevant to you since your currently installed version has been released.
Known Errors
| Problem | Description |
|---|---|
| Update 25.4 GA to 26.1 – Database check detects problems | During the upgrade to version 26.1, the database check may report a small number of #0022 warnings. These can be resolved automatically using the autofix option, after which the upgrade can proceed normally. |
| Critical: Dispatcher gets frozen overnight | In rare cases, AI-related UI actions may become unresponsive after extended runtime due to the Dispatcher service. Restarting the affected Worker typically resolves the issue. |
| If CoRu is created by a script, it does not trigger | Compliance Rules that are created via script or installed through an extension may not become active immediately after installation. Restarting the relevant Worker ensures the rules are applied correctly. |
| Service Desk Holidays fails to install | The Service Desk Holidays extension may fail to install on version 26.1. |
| FSM: Setting work item to all day moves date to the one before | In Field Service Management, setting a work item to “all day” may temporarily shift the date. The correct date can be adjusted manually after enabling the option. |
| FSM: time difference between calendar and work item preview | In Field Service Management, the calendar view may display work items in a different time zone than the work item details. This issue affects only sandboxed extension versions. |
| Dependency‑Graph extension error | In rare cases, the Dependency Map may not open when accessed from a Service Desk ticket. This is typically caused by a temporary system inconsistency and can be resolved via a one‑time restart of the application container after installation. |
| FSM: dashboard percentage displayed with all decimals | In Field Service Management dashboards, percentage values may be displayed with excessive decimal places. This is a visual issue only and can be adjusted via the layout configuration. |
| Cannot uninstall M365 License Assignment extension | If services created by the M365 License Assignment extension are still present, uninstalling the extension may fail. Removing those services allows the uninstall to complete successfully. |
| 26.1 TMS workflow not usable after update | In some scenarios, workflows that read from or write to local files may fail after upgrading to 26.1. Proper error handling and retry logic prevent workflow interruptions. |
| M42Next Data Ingesting excessive resource consumption | When ingesting large data volumes into Matrix42 Intelligence (M42 Next), increased resource consumption may be observed temporarily. |
| Adobe Extension opens maintenance mode when uninstalling | In rare cases, uninstalling the Adobe Extension may temporarily display the maintenance screen. The uninstall completes successfully and no further action is required once finished. |
| SDDM Import - 400 error on worker instance | 400 error is displayed because the worker attribute is empty. It is only a visual error, the importing works. |
Technical Preview 26.1.0.1390 (available for Early Adopters): Some AI Assist endpoints don't work correctly after the first install - IISReset required to have a successful call.
For any further known errors from previous versions, check known errors that are relevant to you since your currently installed version has been released.
Database Schema Changes
Please check database schema changes that have been made since your currently installed version was released.
Supported Versions
The setup program can be used to update existing installations of product version 8.0.2 or higher.
Please refer to the Product Maintenance Overview article for more information about the support status of previous product versions.
Dependencies with Add-ons
If you have any add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.
General Information and Resources
Available information and resources about the product:
Technical Information
- System Requirements
- Hardware Sizing Recommendations
- Installation and Configuration Instructions
- Product Download (Matrix42 Marketplace)
Make sure to install the latest available version, available on the product download page on the Matrix42 Marketplace (see above)
Help and Training
Support
If you experience any problems regarding this version, don't hesitate to get in touch with our support team:
Matrix42 Help Desk
Web: https://support.matrix42.com
Mail: helpdesk@matrix42.com
Phone: +49 (69) 667 738 222
General information about Matrix42 support services can be found here: https://www.matrix42.com/en/help-and-support
Other Resources
- Product Improvement Community (Matrix42 Idea Portal)
- Matrix42 Evens & Webinars (Matrix42 Website)
- Martix42 Downloads: white papers, e-books, guides, and market studies (Matrix42 Website)
- Martix42 Videos (Matrix42 Website)