Release Notes for Matrix42 Enterprise 26.1

Discover key enhancements and features in Matrix42 Enterprise 26.1 to optimize workflows and improve user experience.

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Table of Contents

About this Release Functional Changes Updating from previous versions Important and breaking changes Ideas Implemented Solved Problems Known Errors Database Schema Changes Supported Versions Dependencies with Add-ons General Information and Resources Technical Information Help and Training Support Other Resources

About this Release

This article covers a not-yet-released version and is provided for informational purposes only.

 

If you are updating from a previous version, make sure to understand any important or breaking changes, database schema changes and known issues of this release.

Product maintenance for versions 11.0 and 12.0 is affected! Please carefully read information in chapter Product Maintenance.

 

Functional Changes

We are excited to announce the release of Matrix42 Enterprise ITSM/ESM and Platform — 26.1

Here’s what’s new in this release:

  • New Look is the Only UI
  • Additional capability to AI-Native Workflow Designer
  • Document Designer
  • Reporting Toolkit Feedback Loop
  • Set of Improvements for Self Service UI/UX
  • Native AI actions integration to the User Interface
  • Non-IT verticals templates
  • Deployment with Linux Containers for OnPrem

For a full list of features and enhancements, visit our Feature List and/or watch the Release Day video to see the updates in action.

Thank you for choosing Matrix42 Enterprise! We’re here to support you on your journey to smarter and more seamless service management.

Updating from previous versions

Important and breaking changes

Please review important or breaking changes that have been made since your currently installed version has been released.

Ideas Implemented

Review the list of implemented ideas that originated from the Idea Portal. These improvements are based on user feedback and may include enhancements relevant to your use cases since your currently installed version.

Solved Problems

Please check Solved Problems that are relevant to you since your currently installed version has been released.

Known Errors

For any further known errors from previous versions check known errors that are relevant to you since your currently installed version has been released.

Database Schema Changes

Please check database schema changes that have been made since your currently installed version has been released.

Supported Versions

The setup program can be used to update existing installations of product version 8.0.2 or higher. 

Please refer to Product Maintenance Overview article for more information about the support status of previous product versions.

Dependencies with Add-ons

If you have any add-ons from Matrix42 Marketplace installed, please check compatibility with the corresponding publisher before installing this version.

General Information and Resources

Available information and resources about the product:

Technical Information

Make sure to install the latest available version, available on the product download page on the Matrix42 Marketplace (see above) 

 

Support

If you experience any problems regarding this version, don't hesitate to get in touch with our support team:

Matrix42 Help Desk

Web: https://support.matrix42.com 
Mail: helpdesk@matrix42.com
Phone: +49 (69) 667 738 222

General information about Matrix42 support services can be found here: https://www.matrix42.com/en/help-and-support 

Other Resources

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