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Table of Contents

Overview

Overview

Actions Incident Management Problem Management Ticket Management Service Request Management Change Management Service Desk Management Service Level Management
Service Desk > Establish Remote Connection • - - • - • •
Administration > Security > User roles > Set Permissions - - - - - • -
Service Desk > Assign Service • - - - - • •
Service Desk > Repair Service • - - • - • -
Service Desk > Unassign Service • - • • - • •
Service Desk > Reset Account • - - • - • •
Service Desk > Accept • • - • • • •
Service Desk > Agree Change - - - - • • -
Service Desk > Send E-mail • • • • • • •
Service Desk > Close • • - • • • •
Service Desk > Create Announcement • • - • • • -
Service Desk > Create Change • • - • • • -
Service Desk > Create Incident • - - - - • -
Service Desk > Create KB Article • • - • • • -
Service Desk > Create Problem • • - - - • -
Service Desk > Edit • • • • • • •
Service Desk > Forward • • - • • • •
Service Desk > Search in Knowledge Base • • - • • • •
Service Desk > Send via E-Mail • • • • • • -
Service Desk > Merge [Incidents] • - - • - • -
Service Desk > Merge [Problems] - - - • - • -
Service Desk > Pause • • - • • • •
Service Desk > Return to Role • • - • • • •
Service Desk > Reopen • • • • • • •
Service Desk > Track Working Time • • • • • • •
Service Desk > Recover Computer • - - - - • -
Service Desk > Reinstall Computer • - - • - • -
Legend: • = Permitted - = Not defined

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