Order provisioning progress and statuses overview
- Go to the Matrix42 Self Service Portal and click My Activity→ My Orders in the navigation area.
All your orders are color-coded based on their statuses and are displayed as follows in the default Light theme:- Pending orders are set out in blue
- Approved or Withdrawn orders are orange
- Fulfilled orders are green
- Acceptance Denied orders are red, etc.
- Click an order to open it in Preview. The following information is displayed:
- Order Summary: Summary of your order displays Order ID, Status, Type, Submitted, Requester, Recipient, and Cost Center.
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Delivery Information: Delivery information for your order section displays Delivery Recipient, Delivery Location, Delivery Country, and Comments.
- Fulfillment Timeline: The Order Progress bar shows the order's progress through its fulfillment milestones: ordering, approval, provisioning, acceptance, and fulfillment. Each contained service can be expanded individually to review its own fulfillment details, while the overall bar still shows the progress of the complete order. If a magnifying glass is shown, you can click it to view the corresponding process step in detail.
- Rating a Resolved Order: Once an order has been fulfilled, you can rate your satisfaction with it using the same five-star rating control available for resolved tickets and accepted services. You may also enter an optional comment with your rating.
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Contained Services: Services that are included in the order. If you ordered a set, bundle, or group of services, all included service elements will be shown, and additionally, you can track the progress of each booking separately. Click a service element to view its details.
To view the progress for all services that were assigned to you, click Workplace → My Services. It is also possible to view total annual costs for all service elements of sets, bundles, and groups. - Costs: Prices for ordered services, sets, bundles, and groups are displayed in the Preferred Currency of the user that was defined on the Personal Data page.
- If an order has not been approved yet, you can still do the following:
- Remind: Send an email reminder to the current decider.
- Withdraw: Cancel the order.
- If an order was approved, you can do the following: