Release Notes for Matrix42 Virtual Support Agent Basic
Table of Contents
Matrix42 Virtual Support Agent Basic 1.1.20250401.2
Fixed Issues
Matrix42 Virtual Support Agent Basic 1.1.20250317.1
Enhancements
Matrix42 Virtual Support Agent Basic 1.1.20250305.1
Enhancements
Matrix42 Virtual Support Agent Basic 1.1.20250124.7
Fixed Issues
Matrix42 Virtual Support Agent Basic 1.1.20240527.1
Enhancements
Matrix42 Virtual Support Agent Basic 1.1.20231103.1
Enhancements
Matrix42 Virtual Support Agent Basic 1.1.20230926.1
Features
Matrix42 Virtual Support Agent Basic 1.1.20250401.2
The minimum required Enterprise Service Management version is 12.1.1.
Fixed Issues
- Fixes workflow-triggered push notifications.
Matrix42 Virtual Support Agent Basic 1.1.20250317.1
Enhancements
- Virtual Support Agent now includes only Azure AD accounts when selecting LDAP-based accounts.
Matrix42 Virtual Support Agent Basic 1.1.20250305.1
Enhancements
- Stability improvements.
Matrix42 Virtual Support Agent Basic 1.1.20250124.7
The minimum required Enterprise Service Management version is 12.0.1.1145.
Fixed Issues
- Fixes Virtual Support Agent Basic extension installation on ESM version 12.1.1.
Matrix42 Virtual Support Agent Basic 1.1.20240527.1
Enhancements
- Reliability improvements.
Matrix42 Virtual Support Agent Basic 1.1.20231103.1
Enhancements
- Users now confirm ticket and order data sharing before connecting Virtual Support Agent, with clearer connection, reconnection, and success feedback.
- Users can disconnect Virtual Support Agent. Disconnect now removes service-side connection correctly and preserves connection state when disconnect fails.
- Users receive clear feedback when required licensing is unavailable.
- Invalid connection failures now show clearer errors instead of generic system failures.
Matrix42 Virtual Support Agent Basic 1.1.20230926.1
Features
- Get the status of Orders and Tickets
- Access Self Service Portal from status overview
- Create Ticket