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    Extensions

    Contact Us

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            Extensions

            • Performance Analysis (Extension)
            • How to uninstall Template Paris Extension
            • Cloud Control Panel (Extension)

            Adobe Product Entitlements (Extension)

            • What is the Adobe Product Entitlements add-on
            • Creating the service connection for the Adobe Product Entitlements data provider
            • Configuring and running the Adobe Product Entitlements data provider
            • Assigning users to Adobe Product Profiles by using services from Service Catalog
            • Release Notes for Adobe Product Entitlements

            AIOS Connectivity (Extension)

            • What is the AIOS Connectivity add-on
            • Prerequisites for installing the AIOS Connectivity add-on
            • Installing and configuring the extension

            Dependency Graph (Extension)

            • What is the Dependency Graph add-on
            • The scope of the Dependency Graph feature
            • Configuring the dependency mapping
            • Starting the change process from the Dependency Graph
            • How the dependency mapping works
            • Release Notes for Dependency Graph

            Empirum Service Provisioning (Extension)

            • Empirum Service Provisioning Extension Overview
            • Empirum Service Provisioning Release Notes
            • Installation and Configuration
            • Create Service Action
            • Import of Empirum Packages as Services
            • Provisioning of Empirum Packages as Services

            Field Service Management (extension)

            • Installation and activation
            • Features of Field Service Management
            • Data displayed on Duty Roster Dashboard
            • Working with Team Duty Roster and My Duty Roster
            • What is a work item
            • Release notes for Field Service Management

            Intune Provisioning (Extension)

            • What is Intune Provisioning
            • Creating the service connection for the Intune data provider
            • Configuring the Intune Provisioning data provider
            • Ordering the installation of Intune applications
            • Release Notes for the Intune Provisioning add-on

            Maintenance and Blackout Windows (Extension)

            • What are the Maintenance and Blackout windows
            • Creating blackout and maintenance windows

            Matrix42 Virtual Support Agent Basic

            • Installation and configuration of Matrix42 Virtual Support Agent Basic Extension
            • Required Network Configuration
            • Preparation of the Microsoft Teams tenant
            • Release Notes for Matrix42 Virtual Support Agent Basic
            • Matrix42 Virtual Support Agent Basic use cases

            Microsoft 365 License Assignment (Extension)

            • What is the Microsoft 365 License Assignment extension
            • Creating the service connection for Microsoft 365 License Assignment
            • Configuring and running the Microsoft 365 Licenses data provider
            • Ordering the assignment of Microsoft 365 licenses
            • Release Notes for Microsoft 365 License Assignment

            MS Teams Collaboration for Service Desk Agents (Extension)

            • What is MS Teams Collaboration for Service Desk Agents
            • Starting a chat with end users in MS Teams
            • Release Notes for MS Teams Collaboration for Service Desk Agents

            M42 Approvals App for Microsoft Teams

            • Installation and Configuration of M42 Teams Approval App Extension
            • Admin Configuration and sign in to the application for end-users
            • Handling orders in the M42 Approvals App
            • Release Notes for M42 Approvals for Microsoft Teams

            Provisioning Workflow - Assign Azure Active Directory Group (Extension)

            • What is the Provisioning Workflow - Assign Azure Active Directory Group add-on
            • Required permissions
            • How to configure a service for assigning accounts to an AAD group

            SDDM Data Provider - CI, Service, Dependency Federation (Extension)

            • What is the SDDM Data Provider - CI, Service, Dependency Federation add-on
            • Feature scope and attribute mapping
            • Getting started with SDDM Data Provider - CI, Service, Dependency Federation
            • Adding custom attributes delivered from FireScope into ESM configuration items
            • Working with data imported to Enterprise Service Management
            • Release Notes for SDDM Data Provider - CI, Service, Dependency Federation

            Microsoft Teams Approval (Extension)

            • What is Microsoft Teams Approval
            • Preparation of the Microsoft Teams tenant
            • Setting up the Microsoft Teams client
            • Required Network Configuration
            • Approval handling using the Microsoft Teams Approval app
            • Release Notes for Microsoft Teams Approval

            SAP Discovery

            • What is the SAP Discovery extension
            • Framework of importing SAP data to ESM
            • Configuring and running the SAP Discovery data provider
            • Attribute mapping for SAP Discovery
            • Working with the imported SAP data
            • Release Notes for the SAP Discovery extension

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