Matrix42 Enterprise Documentation

FastViewer Version 2.5.4 (Android)

Published November 19th, 2025 by Cristi-Ana Popescu

Improvements The application’s API level has been raised to meet the requirements of newer Android versions. The usability for screen sharing and device rotation with Android 15 was improved. Additional bug fixes and improvements. Starting with Android 15 and higher, Samsung Knox Remote Control has stricter requirements and is supported only when th

Release Notes for Raynet Integration

Published November 19th, 2025 by Cristi-Ana Popescu

Version 1.0.20250924.2 You can now use the Raynet Integration extension to import data through RaynetOne. This lets you monitor SaaS applications, users, and subscriptions within your organization.

AdHoc Sessions

Published August 12th, 2025 by Cristi-Ana Popescu

Overview The AdHoc Sessions feature or the FastViewer Webconsole lets you quickly create temporary remote access sessions without installing additional software or clients. Participants can join sessions through links, and control the access level allowed to the session owner. Start an AdHoc Session Click the Create AdHoc Session button in the upper

What is the Raynet Integration Extension

Published November 19th, 2025 by Cristi-Ana Popescu

Overview The Raynet Integration extension imports data related to SaaS applications and SaaS solutions discovered automatically by RaynetOne. RaynetOne is a data collection platform that collects information about SaaS applications within your organization. You can install the extension from the Matrix42 Extension Gallery. The extension is developed

Configuring and Running the Raynet Integration Data Provider

Published November 19th, 2025 by Cristi-Ana Popescu

Setting up the Configuration To configure the data provider, do the following: At Administration > Integration, click Data Providers. In the Data Providers list, click Raynet Integration to open the data provider. Click Edit. Under Configurations, click the default configuration to open it. If no configuration is available, click + to add a

Raynet Integration Attribute Mapping

Published November 19th, 2025 by Cristi-Ana Popescu

Matching Keys Matching key for SaaS application: SCIApplicationClass.SourceID (source attributes 'application_id', 'id') Matching key for application class usages: SCIApplicationClassUsages.UsageDate, SCIApplicationClassUsages.User (source attributes 'usage_date', 'user_id') Matching key for assigned SaaS subscription: SCIUserClassAssignedLicenses.S

How to Check if an Installed Extension Is Up-to-Date

Published November 19th, 2025 by Cristi-Ana Popescu

Prerequisites Access to the Matrix42 platform with administrative permissions A valid Matrix42 Account to use the Extension Gallery Step 1: Open the Extension Gallery Navigate to the following section within the Matrix42 platform: Administration > Extension Gallery Access to the Extension Gallery requires logging in with your Matrix42 Account. Yo

Version 4.3.9298

Published August 12th, 2025 by Cristi-Ana Popescu

Server Bug Fixes Fixed a bug for ServerAdmin that was affecting the database logon.

FastViewer QuickHelp Version 9825/1.0.5 (Android)

Published November 28th, 2025 by Cristi-Ana Popescu

Bug Fixes Resolved an issue affecting Remote Control functionality. Setting a username through Mobile Device Management (MDM) is currently not supported with this version.

Version 3.31.0009 (Win)

Published November 19th, 2025 by Cristi-Ana Popescu

Windows Improvements FastViewer Agent Tray Icon: The taskbar pop-up shown when hovering over the icon now displays the title FastViewer at the top. Upgrade Installations: This is only possible with version 3.31 or higher. Upgrade installations are now supported for Remote Setup (EXE) and Remote Setup (MSI). Example: Install Remote Setup (MSI) 3.31,

Version 3.30.0036 (Win)

Published August 8th, 2025 by Cristi-Ana Popescu

Windows Improvements Package Cache: Previously, connection issues could occur when accessing an Agent or creating an AdHoc Session with File Transfer, CMD, or PowerShell via the M42 FastViewer WebConsole and FastViewer extension for ESMP. To solve this, we introduced a new mechanism that verifies whether the package cache is extracted correctly. If

Version 1.10.0013

Published September 16th, 2025 by Cristi-Ana Popescu

New Features Add Mobile Devices (Full Integration for Cloud Environments) You can now add iOS and Android devices at Administration > Remote Assistance > Agents. Current Limitation: In on-premise environments, push notifications to apps are currently not supported. Bug Fixes Additional bug fixes and improvements

Version 1.10.0016

Published October 6th, 2025 by Cristi-Ana Popescu

Improvements To enhance security and streamline the interface, we removed the Request elevated rights and the Clipboard buttons for mobile devices. Bug Fixes File Transfer: When downloading multiple files, the date in downloaded .zip archives was displayed incorrectly. Resolved an issue where FastViewer Desktop and FastViewer Adhoc were not functio

Getting Started

Published October 7th, 2025 by Cristi-Ana Popescu

Logging Into FastViewer Webconsole After accessing the link to your Webconsole login page, you are presented with the following screen: FastViewer Webconsole Sign In screen Here you can log in either by using your credentials (Email address and Password) as well as by using Single Sign-On. You can also reset your password by using the Reset button i

Version 1.10.0003

Published November 19th, 2025 by Cristi-Ana Popescu

Features Mobile Device Management The WebConsole now supports displaying unique device identifiers retrieved from Mobile Device Management (MDM) systems. Duplicate Agent Entries Feature: Detect and Remove Duplicate Agents You can now quickly identify and remove duplicate agent entries with a single action. How it works: Right-click any folder and se

Technical Prerequisites

Published October 20th, 2025 by Cristi-Ana Popescu

Technical prerequisites for the AI Proposals for Service Desk extension. The AI Proposals for Service Desk extension for Service Desk enhances our existing Enterprise Service Management solution. To use this feature, the following technical requirements must be met: Your Matrix42 Enterprise Service Management deployment needs to be version 25.4.0.10

User Activity Log

Published July 21st, 2025 by Cristi-Ana Popescu

Overview The User Activity Log page serves as a centralized audit trail for tracking all significant user events. It provides visibility into who did what, when, and where across the platform. Main View Layout Each log entry is displayed in a row with the following details: Time: The exact timestamp when the event occurred Type: The nature of the ev

Version 1.9.0021

Published July 21st, 2025 by Cristi-Ana Popescu

Features New Disconnect Option for Profiles A new Disconnect (except on logon screen) access dialog option is now available. Profiles can be configured at Administration > Remote Assistance > Profiles. Note: This feature requires FastViewer Remote Agent version 3.30.0033. AdHoc Sessions & Remote Agent Access AdHoc Sessions – Elevated Per

Start the FastViewer Remote Setup Using Parameters

Published November 19th, 2025 by Cristi-Ana Popescu

Using Start Parameters When starting the FastViewer Remote setup, you can directly furnish it with parameters to configure pre-settings for the intended session. Installation Routine Parameters The Installation routine (fvwresetup.exe) from FastViewer Remote can be started with the following parameters: /folder=xxx Folder xxx is created in case the

Remote Assistance Dashboard

Published November 27th, 2025 by Cristi-Ana Popescu

Overview To access the dashboard, you must enable New Look for the Enterprise Service Management Platform. In the Administration application, the Dashboard available under Remote Assistance displays real-time insights into FastViewer adoption, usage, and business impact. Track key metrics, such as: Session trends Top users Device Activity The av

Version 1.10.0017

Published October 6th, 2025 by Cristi-Ana Popescu

Bug Fixes FastViewer Quickhelp: Resolved an issue related to accessing mobile devices.

Version 1.9.0019

Published October 6th, 2025 by Cristi-Ana Popescu

Improvements To enhance security and streamline the interface, we removed the Request elevated rights and the Clipboard buttons for mobile devices. Bug Fixes File Transfer: When downloading multiple files, the date in downloaded .zip archives was displayed incorrectly. Additional bug fixes and improvements

Version 1.11.0005

Published November 19th, 2025 by Cristi-Ana Popescu

New Features View-Only Mode When the remote control is disabled, users can only view the session. Controls for screen lock, resolution change, hide wallpaper, and keyboard commands are now hidden. A strike-through keyboard icon in the session bar indicates Remote control not allowed. You can find this feature at Administration > Remote Assistance

Deploying FastViewer agent with Empirum and Commandline

Published October 6th, 2025 by Cristi-Ana Popescu

Goal If you want to roll out FastViewer Desktop with /replaceexisting=true and want it done automatically in Empirum or CMD you can use the scripts below! After completing this how-to, you will have the FastViewer Desktop enrolled without changing any of the individual settings of the machine. Empirum Batch Script Example (the file does need to be i

Version 3.29.0016 (macOS)

Published October 6th, 2025 by Cristi-Ana Popescu

MacOs Improvements We added the Connection Profile functionality for the M42 FastViewer WebConsole and the FastViewer extension for ESMP. Improvements and bug fixes for various user interface elements with macOS Sequoia and macOS Tahoe. Information Known Issue: In the Audio/Video (HQ) tab, UI buttons may initially appear out of bounds, depending o

Version 1.9.0018

Published July 21st, 2025 by Cristi-Ana Popescu

Features Logging The Logging page was split into two separate pages, to improve the overview for user and system events: User Activity Log and Asset Activity Log . The folder view is now split in half, with the bottom side displaying a log of events for all items in the current folder and its subfolders. In Events, you can perform the following acti

Asset Activity Log

Published July 21st, 2025 by Cristi-Ana Popescu

Overview The Asset Activity Log page serves as a centralized audit trail for tracking all significant asset events. It provides visibility for sessions, users, and machine access. Main View Layout Each log entry is displayed in a row with the following details: Time: The exact timestamp when the event occurred Type: The nature of the event (for exam