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    Release Notes

    AI Search Release Notes

    Written by Daniel White

    Updated at December 2nd, 2025

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            Table of Contents

            Enterprise Service Management 12.1 New Features and improvements

            AI Search Release Notes

            Enterprise Service Management 12.1

            New Features and improvements

            Introduction of AI Search in Self Service Portal as part of the Enterprise Service Management 12.1 release. AI Search only becomes available once a connection to the M42Next cloud platform is established.

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