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Service Desk Basics
Service Desk Basics
- Change request
- Service Level Agreement (SLA), Operation Level Agreement (OLA), Underpinning Contract (UC)
- Incident
- Known errors
- Problem
- Knowledge base article
- Service time profile
- Task
- Note
- Appointment
- Announcement
- Backlog
- The Send E-Mail action
- The Take Over action
- Track activities with new information received