Configuration
Learn how to configure a new service connection with the cloud platform M42Next required for AI Services.
Table of Contents
Learn how to configure a new service connection with the cloud platform M42Next required for AI Services.
This page describes how to configure a new service connection with the cloud platform M42Next required for AI Services.
Prerequisites
In order to configure a new service connection your account must have an Administrator role, as well as the necessary permissions to configure the connection.
You also need to download the AI Assist for Service Desk extension that can be found here.
Creating a new Service connection
- Navigate to ADMINISTRATION > Integration > Service Connections > Tenants and create a New Tenant.
- Fill in all the required fields and hit Save & Close.
Change in Service 'M42Next'
Customers onboarded to Matrix42 Intelligence starting December 2025 using Enterprise Service Management version 25.4.0.1185 (or later) are required to use the M42Next' service. 'M42Next Legacy' will no longer be supported due to a security provider change.
For versions earlier than 25.4.0.1185 and onboarded in December, the authentication url at the service needs to be updated from ‘https://mx42-prd.eu.auth0.com/oauth/token’ to ‘https://esam42next.m42cloud.com/auth/realms/prd/protocol/openid-connect/token’.
- Next, navigate to ADMINISTRATION > Integration > Service Connections > Connections.
- In the Service field, search for the service you want to create a new connection for. In the Tenant field, select the tenant you created earlier, and add a Name for the new connection. Once all the fields are configured, the SETUP AUTHENTICATION button is displayed.
- Click the SETUP AUTHENTICATION button. If all the data entered earlier is correct, a message is displayed informing you the Service Connection Authentication has been successfully fulfilled.
Ingesting Data
Navigate to ADMINISTRATION > Services & Processes > Engine Activations, search for M42Next Data Ingesting and make sure the the activation is enabled and the scheduler is set.
Installing the Extension
Next, install the extension mentioned in the Prerequisites section of this page.
In case you are looking to install Technical Previews or Release Candidates, please make sure that the extension gallery setting for your system is set to show unstable releases.