Table of Contents
Version 3.35.1876
Release Date: 24.07.2026
This version introduces AdHoc Sessions for macOS devices. These features are already available for Windows.
New Feature
AdHoc Launcher for macOS
What's new: You can now launch AdHoc sessions for macOS devices directly from the Web Console, ESMP extension, and self-hosted versions.
- Desktop session support (initial release): only desktop connections are currently supported for macOS devices when launching AdHoc connections from the Web Console.
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Permission guidance on first start: during the initial connection, users are prompted to grant the required macOS permissions for:
- Accessibility
- Screen Recording / System Audio
- Filetransfer
Once all required permissions are granted, the session status is fully operational.
Why it matters: Support agents can now assist macOS users through AdHoc sessions launched straight from the Web Console, ESMP extension, and self-hosted versions, extending the same on-demand remote support workflow already available for other operating systems.
Impact: This adds macOS as a supported target for AdHoc connections; it does not change existing AdHoc behavior for other operating systems.
Prerequisites: Requires the updated AdHoc version and the corresponding macOS client component. The end user's macOS device must have the listed permissions (Accessibility, Screen Recording / System Audio, File transfer, Terminal/Bash) granted for full functionality.
Responsibilities: The permission prompts are triggered automatically on first connection. The macOS end user is responsible for actively granting the requested permissions when prompted.